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Glossary of 1-800 Phone Vanity Number Terms |
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Here at Dial800, we use a lot of technical terms to describe the technologies behind our 800 service. If you’re in doubt about what a particular term might mean, or how a technical term relates to using 1-800 phone numbers, you can use our glossary to help clear up any confusion you might have.
Whether you’re wondering what IVR systems are, or want to learn more about our call routing, we hope you will find the answers you need here. |
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ACD |
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Acronym for automatic call
distribution |
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800 Service Agent |
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The representative who answers
inbound calls from your 800 number. A call center may have several agents
that are trained to field a range of inbound calls from numerous toll-free numbers. |
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Busy/No
Answer |
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A vanity 800 number brand call
routing feature. |
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Call
Announcer |
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A toll free vanity number
call
routing feature. |
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Call
Distribution |
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The process by which inbound 800 number calls are directed to the information, location or service
they are looking for. |
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Call
Recording |
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One of the many services found in our 1-800 toll-free
call
routing feature. |
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Call
Routing |
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The system that determines
how inbound calls to various 800 telephone numbers are handled. For example, a caller to a specific vanity phone number might be distributed to a specific location, a voice
mailbox, or an automated message. Dial 800 employs an
enhanced IVR call routing system. |
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Conditional
Routing |
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Our 1-800 phone numbers use this as a method of call
distribution. |
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Exclusive-by-market |
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Dial 800’s advanced
call routing technology that enables local and regional
businesses to license the rights to receive all calls
to a toll free vanity number that originate in one or more
selected area codes. |
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IVR
Call Routing Systems |
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IVR (Interactive Voice Response
Unit). IVR systems make it possible to direct calls
or provide information based the caller’s touch-tone
actions or by voice recognition. |
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Manual
Routing |
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The process by which calls from one or more 800 toll-free numbers can be distributed by a representative based on input
from the caller. |
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Menu |
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A method of call
distribution used by our 800 vanity numbers. |
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Percentage
allocation |
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Another term to describe percentage
distribution |
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Percentage
distribution |
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A method of call
distribution. |
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Take
back and Transfer |
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A vanity 800 number brand
call routing feature. |
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Uniform
distribution |
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A method of call
distribution. |
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Vanity
numbers |
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Toll-free numbers that also
spell names, words, acronyms or phrases |
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Voice
Recognition |
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A system that enables the
caller of your 800 number to speak instead of using the touch-tone to prompt
an action or select from a menu |
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Get
Started Today! |
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