Call centers report data differently making comparative analysis a challenge. RoundTrip solves this problem, providing seamless integration to multiple centers and consolidating data uniformly into a single report. You can easily make accurate “apples-to-apples” comparisons, understand performance, and make informed decisions that will help increase close rates and sales.
RoundTrip data shows you exactly what has occurred from the point a caller calls all the way through to the back-end close. This elegant tool empowers clients to determine which offers and media are most effective and easily compare close rates and average order value via complete, accurate, consistent data.
Instead of managing multiple reports and trying to sort through different data, you’ll be able to focus on analytics that will produce better media buys, close rates, average order value and overall ROI!
Got a question? Dial800′s Concierge group will be there to help guide you through every step of the way, provide training, walk you through how to customize reports, and help you make the most out of RoundTrip.
RoundTrip utilizes an open API Rest interface to accept call data from our call center partners and matches each and every data feed with our 100% unfiltered, unedited switch data. Our technology team works directly with call centers and agencies to ensure success with the import feeds as well as a consistency of reporting from all centers, guaranteeing that call classifications are consistent and that no under-reporting occurs.
Call centers report data differently making comparative analysis a challenge, but with RoundTrip you’ll be able to consolidate data uniformly into a single report so that you can make apples-to-apples comparisons between call centers and make informed decisions that will help increase close rates and sales.
RoundTrip unifies disparate call center disposition labels and standards, providing essential equivalency for comparisons of center performance and easy comparison of close rates and average order value by call center. This data is automatically populated to the CallView360 dashboard seen below and also can be exported along with detailed call data at the interval of your choice.
Instantly know the quality of your leads. Our demographics feature enables you to understand the demographic that purchases so you can optimize for your target market. Get detailed demographics on each of your callers including information like age, gender, and income.
CoreMedia Systems and Dial800 have announced a partnership that enables Dial800′s call tracking platform, CallView360°, to integrate automatically with CoreDirect’s media buying platform.
Hear directly from our customers how EASY, POWERFUL and RELIABLE integrating with Dial800 is.
Business is growing faster since starting with Dial800
We use Dial800 for not only our 800 and 888 numbers, but also local phone numbers that we can route and track. We can quickly and easily route all the different calls where we want, when we want, and their software allows us to pull up all of our detailed call data quickly and easily. Our business is growing faster since starting with Dial800 than it did before we discovered them, and their customer service is excellent as well.
Three things really set Dial800 apart...
Three things really set Dial800 apart:
1. Terrific customer service.
2. Consolidated data reporting
3. Ease of setup and integration.
Great selection of numbers
Jenny Craig selected Dial 800 because they had a great selection of numbers.
By far the most friendly and cost efficient
There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.
We will no longer route a campaign without RoundTrip
We will no longer route a campaign without RoundTrip from Dial800.
We depend on Call View 360°
We depend on CallView 360° to provide analysis of our marketing efforts. It's a pleasure to work with such a robust, flexible, and user-friendly system."
Their system is Five Stars!
CallView360° permitted us to gauge the efficiency of our advertising and increase the effectiveness of our team. Their system is Five Stars!
Dial800 consistently and professionally over-delivers...
Dial800 consistently and professionally over-delivers to our franchise network each year!
The most user friendly and cost efficient
There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.
