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ROUNDTRIP data integration

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Easy. Reliable. Powerful.

Call centers report data differently making comparative analysis a challenge. RoundTrip solves this problem, providing seamless integration to multiple centers and consolidating data uniformly into a single report. You can easily make accurate “apples-to-apples” comparisons, understand performance, and make informed decisions that will help increase close rates and sales.

  • Level the Playing Field
  • No More Chaos
  • Easy Set-Up
  • Great Support
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Easy

RoundTrip data shows you exactly what has occurred from the point a caller calls all the way through to the back-end close. This elegant tool empowers clients to determine which offers and media are most effective and easily compare close rates and average order value via complete, accurate, consistent data.

No More Chaos

Instead of managing multiple reports and trying to sort through different data, you’ll be able to focus on analytics that will produce better media buys, close rates, average order value and overall ROI!

Concierge Support

Got a question? Dial800′s Concierge group will be there to help guide you through every step of the way, provide training, walk you through how to customize reports, and help you make the most out of RoundTrip.

Reliable

RoundTrip utilizes an open API Rest interface to accept call data from our call center partners and matches each and every data feed with our 100% unfiltered, unedited switch data. Our technology team works directly with call centers and agencies to ensure success with the import feeds as well as a consistency of reporting from all centers, guaranteeing that call classifications are consistent and that no under-reporting occurs.

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Powerful

Call centers report data differently making comparative analysis a challenge, but with RoundTrip you’ll be able to consolidate data uniformly into a single report so that you can make apples-to-apples comparisons between call centers and make informed decisions that will help increase close rates and sales.

Call Center Comparison Data

RoundTrip unifies disparate call center disposition labels and standards, providing essential equivalency for comparisons of center performance and easy comparison of close rates and average order value by call center. This data is automatically populated to the CallView360 dashboard seen below and also can be exported along with detailed call data at the interval of your choice.

Revenue Tracking

Instantly know the quality of your leads. Our demographics feature enables you to understand the demographic that purchases so you can optimize for your target market. Get detailed demographics on each of your callers including information like age, gender, and income.

Core Integration

CoreMedia Systems and Dial800 have announced a partnership that enables Dial800′s call tracking platform, CallView360°, to integrate automatically with CoreDirect’s media buying platform.

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Reviews

Hear directly from our customers how EASY, POWERFUL and RELIABLE integrating with Dial800 is.

Reviews

Customers


Most Helpful Customer Reviews

  • Rating

    Business is growing faster since starting with Dial800

    By: Matt Hedman , Owner, The Perfect Workout

    We use Dial800 for not only our 800 and 888 numbers, but also local phone numbers that we can route and track. We can quickly and easily route all the different calls where we want, when we want, and their software allows us to pull up all of our detailed call data quickly and easily. Our business is growing faster since starting with Dial800 than it did before we discovered them, and their customer service is excellent as well.

  • Rating

    Three things really set Dial800 apart...

    By: Lucio, Director of Operations, Mercury Media en espanol

    Three things really set Dial800 apart:
    1. Terrific customer service.
    2. Consolidated data reporting
    3. Ease of setup and integration.

  • Rating

    Great selection of numbers

    By: Mary, Director of Media and Analysis, Jenny Craig

    Jenny Craig selected Dial 800 because they had a great selection of numbers.

  • Rating

    By far the most friendly and cost efficient

    By: Steve, President, WF Media Services

    There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.

  • Rating

    We will no longer route a campaign without RoundTrip

    By: Marcelino, Vice President, Mercury Media en español

    We will no longer route a campaign without RoundTrip from Dial800.

  • Rating

    We depend on Call View 360°

    By: Robert, Director of Operations, System Forward America

    We depend on CallView 360° to provide analysis of our marketing efforts. It's a pleasure to work with such a robust, flexible, and user-friendly system."

  • Rating

    Their system is Five Stars!

    By: Chuck, Senior VP, G&K Management Co.

    CallView360° permitted us to gauge the efficiency of our advertising and increase the effectiveness of our team. Their system is Five Stars!

  • Rating

    Dial800 consistently and professionally over-delivers...

    By: Rob , President, 1-800-Water Damage

    Dial800 consistently and professionally over-delivers to our franchise network each year!

  • Rating

    The most user friendly and cost efficient

    By: Steve, President, WF Media Services

    There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.

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(800) 700-1987