Route calls to your best callers in real time, anytime.
AccuRoute is intelligent call routing that allows you to implement custom solutions for all your call routing needs, maximizing your advertising campaign's ROI and your customer satisfaction. Create as many routing profiles as you need and make key routing definitions with a few simple mouse clicks.
AccuRoute
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Intelligent Routing
Use caller criteria such as state, time of day, phone type, etc. to create a phone tree that you control. When a call matches the criteria you have set, the call will be connected to the physical location of your choice.
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API Call Routing Integration
Receive access to standard and custom user-made API's. Solve complex routing needs such as call distribution based on external database queries, advanced reporting, or data integration with CRM applications.
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Virtual Call Center
Reduce costs by employing agents from remote locations. Agents only need an ordinary telephone line and an Internet connection to start receiving calls you route to them based upon preferences, such as time of day, that you control.
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Self-Service Routing
With a few clicks you can instantly make updates to your call routing. So, for example, if you use multiple call centers, you can change the allocation of calls so that the best performing center receives the majority of calls.
Features and Benefits
AccuRoute is intelligent call routing that allows you to route calls with complete control. Now you can implement custom solutions for all of your call routing needs, maximizing your direct response campaigns ROI and your customer satisfaction. Create as many routing profiles as you need and make key routing definitions with just a few mouse clicks. You'll be able to:
- Route to multiple call centers or individual agents on the fly.
- Reward your best closers with more sales leads.
- Move calls away from under-performing vendors or operators.
- Match call volume to operator capacity by location.
AccuRoute gives you complete control of your inbound call traffic, removing all the unnecessary complexity. Use a wide array of customized routing rules to define how your calls will be routed. Group these rules to create simple to complex routing profiles that connect your calls in the way that best serves your specific business needs. Safely log in from anywhere, and at any time, to manage a wide array of routing features:
AccuRoute lets me easily route calls to our best closers.
David, IBC-Hearthware - Manager Sales & Marketing
There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.
Steve, WF Media Services - President
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Criteria Based Routing
Seamlessly determine where the next call should be connected to using criteria such as caller's phone type, geographic location, time of day/day of week, first time/repeat caller and call volume.
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Uniform or Percentage Call Distribution
Does your incoming call traffic need to be directed to two or more distinct places, such as different store locations, call centers or franchisees? Use uniform call distribution to route calls to different locations in a round-robin fashion and percentage allocation to route a distinct percentage of calls to unique locations, with real time controls for allocation changes.
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Full Redundancy and Security
AccuRoute is instantaneously operational from geographically distant hosting locations in case of failure in one of them. This ensures that no interruption occurs in call routing processes due to common server issues such as reboots or power outages. Our servers are protected by the highest industry levels of security, from advanced firewall configurations to military grade intelligent intrusion detection systems.
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Virtual Call Center
Dial800's virtual call center solution increases sales by routing calls based on predefined agents skills, and improves employee morale and lower employee turnover rates with flexible working schedules.
Avoid unnecessary transfers and hold times by more efficiently queuing calls. Keep your callers happy and minimize unproductive labor time; add staff without expanding your existing facility and increasing your operational expenses. -
Hosted IVR
Reduce costs by employing agents from remote locations. Agents only need an ordinary telephone line and an Internet connection to start receiving calls. Choose which calls get sent to which agent with priority ranking. Increase the closing ratio of your calls by sending more calls to better performing agents.
Dial 800's expert team works with you to create custom friendly Interactive Voice Response (IVR) applications. Direct incoming calls to the correct person or department in the shortest time possible, with the least effort for your callers. Increase your sales by ensuring that your agents use the correct call script and deliver the right offer. -
Ring-To Number Management
Have full control of where your calls are ringing to. Perform live updates of the Ring-To Numbers assigned to one or many of the toll-free numbers used in your campaigns, simply and quickly. Send calls to the locations that bring your campaign more value.
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Call Recording and Audio Messages
Select which campaigns should have their calls recorded for staff training, quality assurance or legal compliance. Perform real-time updates of the educational or promotional audio messages your callers hear before they are connected to a live person. Give actionable hints to your agents with brief audio "whisper tone" messages about information you wish them to collect such as the source of a lead.
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Geographic Routing
Route calls to different target phone numbers or physical locations based on your choice of geographic criteria such as area code, zip Code or NPA-NXX (area code plus 3 digit prefix).
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Call Detours & Transfers
Individual targets can be protected from undesirable calls based on a variety of factors including: user-specified maximum call counts; maximum concurrent call counts; pre-selected, state-based ANI; and cell phone versus land-line usage. With speed codes and an ordinary phone line, targets can easily redirect calls to more appropriate locations. Automated re-direction can send calls to alternative targets when they’re not answered within a user-specified number of rings, or if the target’s line is already in use.
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IVR, Fully Customizable Menus
Fully customizable menus recorded by the client’s choice of voice talent—male or female; amateur or professional—allow you to greet callers with a message designed to meet each unique situation. Messages can also be designed for the period of a call transfer, recorded specifically for each target number. IVR can receive caller feedback to menus, expediting the call and the sales process that follows. Menus can also be rendered interactive to caller-entered digits, recording user selections while routing calls appropriately. In conjunction, these applications allow for interactive information lines, order processing and sales of controlled inventory such as tickets, for which dedicated voicemail boxes can record caller names, addresses and order information, all appended for easy user playback.