AccuRoute is intelligent call routing that allows you to route calls with complete control. Take control of your call flow and prevent hangs ups by routing to operators available to handle your customers’ needs. Discover the features that make AccuRoute the enterprise choice for call routing:
AccuRoute gives you complete control of your inbound call traffic, removing all the unnecessary complexity. Safely log in from anywhere, and at any time, to manage your routing profiles.
With a few clicks you can easily make updates to your call routing. Use a wide array of customized routing rules to define how your calls will be routed.
Use caller criteria such as state, time of day, phone type, etc. to create a phone tree that you control. When a call matches the criteria you have set, the call will be connected to the physical location of your choice.
Select which campaigns should have their calls recorded for staff training, quality assurance or legal compliance. Perform real-time updates of the educational or promotional audio messages your callers hear before they are connected to a live person. Give actionable hints to your agents with brief audio “whisper tone” messages about information you wish them to collect such as the source of a lead.
Prefer to speak to someone? Your dedicated concierge can help set up your routing profiles or make any routing adjustments you need.
AccuRoute technology is built upon a stable, geographically redundant real-time mirrored platform. Our Class1 data centers in Los Angeles and Dallas are automatically load balanced and synchronized 24/7 which means that if there are any issues in one of our data centers our systems automatically send traffic to the sister center without any human intervention, providing full throughput and zero call loss.
Route calls with complete control. Now you can implement custom routing solutions for all of your numbers, maximizing your direct response campaigns ROI and your customer satisfaction.
Have full control of where your calls are ringing to. Perform live updates of the Ring-To Numbers assigned to one or many of the toll-free numbers used in your campaigns, simply and quickly. Send calls to the locations that bring your campaign more value.
Route calls to different target phone numbers or physical locations based on your choice of geographic criteria such as area code, zip Code or NPA-NXX (area code plus 3 digit prefix).
Does your incoming call traffic need to be directed to two or more distinct places, such as different store locations, call centers or franchisees? Use uniform call distribution to route calls to different locations in a round-robin fashion and percentage allocation to route a distinct percentage of calls to unique locations, with real time controls for allocation changes.
Make sure there will always be someone available to take your customers calls with time of day routing. Easily route calls to different numbers depending on the time of day or day of week.
Fully customizable menus recorded by the client’s choice of voice talent—male or female; amateur or professional—allow you to greet callers with a message designed to meet each unique situation. Messages can also be designed for the period of a call transfer, recorded specifically for each target number. IVR can receive caller feedback to menus, expediting the call and the sales process that follows. Menus can also be rendered interactive to caller-entered digits, recording user selections while routing calls appropriately. In conjunction, these applications allow for interactive information lines, order processing and sales of controlled inventory such as tickets, for which dedicated voicemail boxes can record caller names, addresses and order information, all appended for easy user playback.
Individual targets can be protected from undesirable calls based on a variety of factors including: user-specified maximum call counts; maximum concurrent call counts; pre-selected, state-based ANI; and cell phone versus land-line usage. With speed codes and an ordinary phone line, targets can easily redirect calls to more appropriate locations. Automated re-direction can send calls to alternative targets when they’re not answered within a user-specified number of rings, or if the target’s line is already in use.
Route you calls with complete confidence. AccuRoute is redundantly hosted from geographically distant locations ensuring your calls go through. Read first hand from our customers below about their experience.
Business is growing faster since starting with Dial800
We use Dial800 for not only our 800 and 888 numbers, but also local phone numbers that we can route and track. We can quickly and easily route all the different calls where we want, when we want, and their software allows us to pull up all of our detailed call data quickly and easily. Our business is growing faster since starting with Dial800 than it did before we discovered them, and their customer service is excellent as well.
Three things really set Dial800 apart...
Three things really set Dial800 apart:
1. Terrific customer service.
2. Consolidated data reporting
3. Ease of setup and integration.
Great selection of numbers
Jenny Craig selected Dial 800 because they had a great selection of numbers.
By far the most friendly and cost efficient
There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.
We will no longer route a campaign without RoundTrip
We will no longer route a campaign without RoundTrip from Dial800.
We depend on Call View 360°
We depend on CallView 360° to provide analysis of our marketing efforts. It's a pleasure to work with such a robust, flexible, and user-friendly system."
Their system is Five Stars!
CallView360° permitted us to gauge the efficiency of our advertising and increase the effectiveness of our team. Their system is Five Stars!
Dial800 consistently and professionally over-delivers...
Dial800 consistently and professionally over-delivers to our franchise network each year!
The most user friendly and cost efficient
There are a lot of call monitoring companies out there, but Dial800 is by far the most user friendly and cost efficient one we've found.
