DIAL 800 - CALL DISTRIBUTION

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Call Distribution

There are different ways of automatically distributing inbound calls. Choosing the right method depends on several factors, and requires an understanding of each method. Fortunately, the Dial 800 team has the expertise to help you make the choice that best serves your business goals and, of course, creates the best calling experience for your customers.

Uniform Distribution

Uniform distribution automatically distributes inbound calls evenly across multiple locations.

Percentage Distribution

Percentage distribution distributes inbound calls according to the percentage you assign to each telesales agent and/or location.

Conditional Routing

Conditional routing allows you to route calls based on variables (i.e., time of day, day of week) that you define. For example, you can route calls to your office(s) during business hours and to voice mail or a call center after hours.

Menu

A menu allows your caller to choose where the call is directed based on the options provided to them. Calls can be forwarded to a remote location, to a pre-recorded message or to voice mail. You menu may prompt callers to use the keypad and/or employ voice recognition. If you choose to include a menu, both the options and the features of that menu are customized for your business. We’ll also make recommendations along the way to help ensure the most efficient menu experience for your customer.

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