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Features |
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The
following call routing features improve the vanity 800
number experience for you and your customers. Our team
helps you evaluate which features will best support your
vanity 800 number brand. |
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Call
Announcer |
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An
announcement, audible only to you, precedes calls that
come via your vanity 800 number. For example: "Now
connecting an 800 call. Please greet the caller after the
tone." This is ideal for vanity 800 number brands
that are routed to your general business number. |
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Busy/No
Answer |
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If the original destination is busy or unable to answer,
the call can be forwarded to a remote location, to a
pre-recorded message or to voice mail. |
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Queuing |
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Callers
are placed in a queue if a representative is not immediately
available. After a pre-set time the call can be forwarded
to voice mail or another location. While on queue, you
can choose to deliver hold music, a company message or
an advertising message. (See Advertising Message, below.) |
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Call
Recording |
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This
feature enables you to record the exchange between your
representatives and inbound callers. Whether you operate
a large or small business, the call recording feature can
be helpful in training representatives and for quality
assurance. |
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Advertising
Message |
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Direct
a caller to an advertising message to learn more about
your products or services, or alternatively, to hear a
message from another advertiser who sponsors your calls.
Advertising messages can be played while a caller is on
queue. They can help increase awareness of your products
and services and/or generate revenue through sponsorships. |
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Get Started Today |
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