Recording your calls? Protect caller information with PII Redaction
As part of Dial800’s Speech Analytics features, you can record inbound and outbound phone calls and create written transcripts of calls. But if your customers disclose sensitive information on those calls, how are you . . . CONTINUE READING
Beyond words: How voice and body language can impact phone sales
Inbound call leads are second best only to in-person interactions. Since customers contacting you by phone have no visual, you may assume your inbound sales reps could be slouched in . . . CONTINUE READING
How to Maximize your Marketing: The Proof is in the Data
In part three of our video series ‘Why you need to be using call tracking for your business’, Dial800’s Director of Business Development, Chaz Garrity discusses the importance of looking at . . . CONTINUE READING
Top 5 Reasons to use Call Recording for your Business
In part two of our video series with The DSM Group, our Director of Business Development, Chaz Garrity, talks about the importance of call recording and the ways your . . . CONTINUE READING
Instant feedback: Tips for customizing your phone pitches in real time
Most people working in phone sales have anecdotes about unexpected conversational turns taken by customers. Even the most well-executed sales script can be derailed by customers who don’t react as . . . CONTINUE READING
Movement toward monetizing: Your archived data should be lightning quick to find
In today’s data-rich environment, organizations that don’t leverage both current and archived data sources could well be missing opportunities for growth. The data gleaned from your call forward and call . . . CONTINUE READING
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