Tag: Customer Support

The Dial800 team has put our 30+ years of experience in phone systems, call tracking, call routing, communications management, and more to work for you by bundling our most in-demand . . . CONTINUE READING

  In part two of our video series with The DSM Group, our Director of Business Development, Chaz Garrity, talks about the importance of call recording and the ways your . . . CONTINUE READING

With the sheer number of communication channels available to reach consumers it can be difficult to determine which is the most effective in generating sales. What is perceived as excellent . . . CONTINUE READING

As a marketer, you may have numerous campaigns active at a given time that encourage consumers to call. When the phones begin to ring, you know your efforts are working . . . CONTINUE READING

If you’re an employer trying to increase charitable giving in your workplace, several strategies may apply — from optimizing generational differences to gamifying the giving process. A significant $4 billion . . . CONTINUE READING

The internet is rife with stories about small errors that turned into huge mistakes for businesses and other organizations. In some of the most memorable, NASA’s $125 million Mars orbiter . . . CONTINUE READING

While customers seeking luxury goods are increasingly being targeted via digital ads, many vendors are finding they must tweak traditional strategies to effectively reach those audiences. In many cases broad . . . CONTINUE READING

It’s probably a surprise to no one that most top salespeople (84 percent, in research conducted last year) are highly focused on their goals and vigilant about tracking process. That . . . CONTINUE READING

Businesses of all shapes, sizes, and industries are shaping their customer experiences. Today marketing is all about personalization and individualization. How can your business customize and tailor your product or . . . CONTINUE READING