With many continuing and adult education programs managing geographically dispersed campuses, it is imperative that prospective students reach the right consultant who can meet their needs. For that reason, many of the leading institutions depend upon Dial800 to:
“Consumers give me constant feedback that it is very easy to remember (1-800-FREEEEE) and that is critical.”
“Dial800 consistently and professionally over-delivers to our franchise network each year!”
I started using Dial800 about 2 ½ years ago, after learning a painful lesson from getting my TFNs from the call center I was doing business from. I learned they are not portable, so I lost all the numbers I had in our website and advertising when we moved to another call center – thank God I learned that lesson when we were fairly new, so there was no a big loss from a brand perspective, just reporting.
As a small business, we constantly have new requests – new 800#s, changes in routing, changes to our IVR, etc. Eden is always there to help us and turn around our requests as fast as possible. Even today, when I needed a new number to go live for a radio campaign on Monday, she was able to pull it through.
Few weeks ago, she brought in her technical expert to help me understand the configuration of our destinations, since we had made several changes that included two new IVRs. While the conversation was technical in nature, both Eden and Daryl were great and got all my questions answered.
A year ago (during the holidays), Eden’s assistance was critical when we were dealing with a particular TV vendor and we had some campaign issues. By allowing this vendor access to Dial800, they were pleased with having visibility into the call volume and were able to resume airing on TV.
I love the reporting platform for dial800 (Call View). It is great to be able to run queries based on different parameters and be able to export for graphing purposes, pivot tables, etc. It is a wonderful tool and I am looking forward to their newest release.
Scott Richards and his team have done a great job providing excellent service to my company since the day we started. I would recommend them to anyone without hesitation. It is amazing when you know that my concierge will be there for whatever Telco needs I am faced with. I love working with Eden – she truly exemplifies the concept of a Concierge!