Rapid Recall® Number Features

RapidRecall® Toll Free Numbers

Memorable Toll Free Numbers

Vanity & Hybrid Numbers

Every Prefix Available

Local Tracking Numbers

Largest True 800 Number Inventory

Call Tracking Features

Call Details

Caller Demographics

Customizable Tagging

Customizable Alerts

Automated Reporting

Exportable Data

100+ Pre-Programmed KPI’s

Open API Framework

Voice Analytics Features

Call Recording

Keyword Tagging

Sentiment Rating

PII Redaction


Call Scoring

Call Routing Features

One Screen Routing Management

Unlimited Routing Rules

Unlimited Routing Profiles

Geo-Location Routing

Time of Day Scheduled Routing

Agent Availability Routing

Call Distribution Groups

Agent Queues

Threshold, Spike & Overflow Management

Open API Framework

Business Phone Services Features

SIP Trunking Service

Business Text Messaging

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