Vanity Phone Numbers & Call Tracking

Sentiment AnalysisCustomer sentiment analysis is a helpful tool for tracking your customer’s satisfaction. Tracking your call quality helps you spot emerging trends in real time, create ongoing quality control oversight, identify problem calls that require additional follow up, and monitor high call volume connectivity.
How Does Sentiment Analysis Work?Sentiment Analysis scores are calculated using a conversational AI algorithm to evaluate your calls using speech analytics, keyword detections, tone, and more.
With Dial800’s online dashboard and reporting, you can even track ratings by agent or call center to measure performance.
What Is the Scoring Range for Sentiment Analysis?Using Dial800’s built-in AI analytics tools, your call recordings are analyzed and automatically ranked on a scale of 0 to 100:
Great: Sentiment Analysis score between 76 and 100
Good: Sentiment Analysis score between 51 and 75
Not Good: Sentiment Analysis score between 26 and 50
Bad: Sentiment Analysis score between 0 and 25
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