A contact center that knows where every call came from.
Queues, agents and supervisors in the same platform as your tracking, so the call your media drove reaches the right person.
- Skills-based routing to rate each agent 1–5 per skill and route to the best fit
- Live supervisor board tracks waiting, longest wait, SLA & abandons per queue
- Press-9 callback so callers don't sit on hold
- Calls and texts in one queue
- Automatic QA scoring and live agent assist on transcribed calls*
* Pro seats
