Track who's calling, who's buying and who's not.
CallView360° is a powerful call tracking software that allows you to determine total call volume, buyer demographics and listen to any call with one click.
CallView360°
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Caller Analytics With Round Trip Data
Round trip data allows you to see exactly what has occurred from the point a lead comes in to the back end close. Now you can truly breakdown your campaign results to determine which offers and media are most effective because your data will be accurate and complete. You'll even be able to compare close rates and average order value by call center.
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Advanced Search
Callview360°'s advanced search feature enables you to sort information by the criteria most important to you, whether it’s date and time, state, area code, or by call center, and much, much more.
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Call Recording
With Callview360°’s call recording feature, you can listen to any call with just one click and glean powerful consumer insight that will help you perfect your campaign results. For a fraction of what it would cause you to conduct focus groups, you can get incredible qualitative and quantitative data from the audience that matters most—your buyers and prospects.
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Caller Demographics
Build a detailed and accurate picture of your primary target markets. You'll be able to see household demographic data such as income bracket, marital status,location and family size that will help you more accurately target and segment your market.
Features and Benefits
CallView360°, the next generation software-as-a-service from Dial800 offers a complete view of your calling traffic, caller patterns, and campaign effectiveness. A secure web page with full remote accessibility includes a wealth of perpetually refreshing data, providing unparalleled insight into lead information and advertising campaigns with a wide array of available features.
Your software was the final piece I needed in order to transform my business into a multi-million dollar virtual sales machine!
Chet, CHI International - CEO
CallView360° permitted us to gauge the efficiency of our advertising and increase the effectiveness of our team. Their call tracking system is Five Stars!
Chuck, G&K Management Co. - Senior VP
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Intuitive Dashboard
An intuitive dashboard clarifies and simplifies the complexities of call tracking and campaign management. The customizable menus and graphs of CallView360° allow you to mine campaign data, giving you accurate calculations of your cost per call, cost per lead, even your ROI. With detailed data on your campaign performance, you can make astute decisions about which of your advertising is working and not working.
The CallView360° dashboard opens with a clear picture—numeric and graphic—of your call volumes and traffic. Calls can be listed by source number or destination, and customizable reports, charts and graphs are each only a mouse-click away. -
Call Recording: Listen to Your Customers!
Complete, clear records of each call are an incomparable tool for call review, staff training and customer service optimization. Playing even one exemplary call each week to a sales team improves performance—cumulatively—for increased sales and customer satisfaction. In addition, call recording allows marketers to conduct market research against their most important audience segment—buyers and prospects that have raised their hands! Because call recording doesn’t limit the number of consumers you listen to, it is both qualitative and quantitative, so now you can conduct consumer research with breadth and scope for a fraction of the cost of traditional focus groups which can cost tens of thousands of dollars
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Advertising Savings
Call duration figures and distinct counts of unique and total calls identify exactly which calls are genuine, productive leads, so you won't waste money on misdials, hang-ups and other false leads.
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Strategically Target Your Advertising
Knowing exactly who calls, when, and which calls lead to sales empowers you to concentrate your marketing efforts on those audiences you’re best suited to reach, fueling a more efficient use of your advertising dollars.
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Convenient Archives
Because a single mouse click can save, export to Excel, and email the digital files of your calls, archiving your company's inbound calls has never been easier. Labor management, performance review, and dispute arbitration will all improve with an indisputable record at management’s disposal.
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Database Development
Call records paired with demographic information enables marketers to build an invaluable database not only of names, addresses, and income brackets, but of consumer interest and previous interaction, bolstering your future marketing efforts to both repeat and new customers.
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Customizable Filtering
Calls can be sorted by source, destination, time of origin, duration, and every demographic imaginable. Searches can be saved for future use, making reports, comparisons, and trend identification intuitive and precise.
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Easy Analytics
Individual numbers, whole campaigns, even multiple campaigns can all be analyzed for easy review and comparison. Call patterns, selling patterns, cost per call, and cost per lead are all easily distinguishable in both numeric lists and graphic displays. Every demographic selected for filtering can also be used as a referent for analytic sorting and trend identification.