Their platform is extremely intuitive, the amount of data is excellent, and their employees are also top notch.Nick Naylor, Co-Owner, Hearing Assist
The recent changes Dial800 helped us make with our call routing is a game-changer. We’re now able to qualify inbound callers through automated IVR menus which has immediately reduced call center costs.Scott Couto, CEO, Inbound Prospect
Over the past few years, Dial800 has been a true partner to Home Franchise Concepts, servicing hundreds of our Budget Blinds and Tailored Living featuring Premier Garage franchisees. Dial800’s ability to reliably provide complex routing that encompasses hundreds of toll-free numbers has helped our business flourish. We can always count on fast, friendly service from their concierge and telecom teams!Faisal Khan, CIO, Budget Blinds
Dial800 consistently and professionally over-delivers to our franchise network each year!Rob, President, 1-800 Water Damage
After testing Dial800 initially with a smaller account, we quickly moved on to implement Dial800 with a much larger client. To be able to have access to all of this data truly helps drive our marketing campaign decisions.
I love the interface; the UI and reporting are awesome.
Dial800’s support is extremely responsive. Whenever we have account questions or requests they’re addressed very quickly and they are always available to help quickly facilitate changes.Eric Leimkuhler, Managing Partner, NetTheorem
We used to have multiple call tracking and analytics vendors. We quickly realized Dial800 offered everything we needed and more.Joshua Simington, Administrator , Door-Mart Garage Doors
Best in class call tracking experience. I’ve been with Dial800 for 10 years, they provide excellent service, and are responsive to input. I’ve tried other call tracking companies and Dial800 is by far the best.Buddy Vaughn, Managing Partner , DX Media Direct
Client Use Cases
Health ServicesHearing Assist
Uses bulk tracking phone numbers to measure marketing campaigns. Integrates using RoundTrip® to connect sales data with call tracking.
Marketing AgencyInbound Prospect
Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.
Consumer BlindsBudget Blinds
Uses advanced call routing to connect callers to the right stores and prevent call loss. Uses hundreds of memorable toll free numbers to increase call volume.
Restoration1-800 Water Damage
Uses advanced call routing rules in AccuRoute® to create custom routing profiles that connect clients to the right franchise stores and brands.
Direct Mail AgencyNetTheorem
Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.
Home ServicesDoor-Mart Garage Doors
Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.
Ad AgencyDX Media Direct
Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.
Marketing & Communication SoftwareDial800 Advertising
Uses DNI to identify top converting paid search ads, landing pages, and keywords to focus marketing spend on the campaigns that generate the most calls.
Mail MarketingData Magic Systems
Uses KPI dashboards to see key data points including campaigns, call volume, minutes per call, and more.
Financial Advice AgencyWealth Education Group LLC
Use automated alerts anytime calls go unanswered so that they can divert calls to another group, ensuring no calls are dropped.