Clients

Their platform is extremely intuitive, the amount of data is excellent, and their employees are also top notch.

Dial800’s routing systems have allowed us to improve the consumer order experience and aggregate campaign and call center data to identify and understand performance trends.

Leveraging the campaign-level data from Dial800’s platform provides another view into who we are reaching and how effective our campaigns are across different geographies.

The recent changes Dial800 helped us make with our call routing is a game-changer. We’re now able to qualify inbound callers through automated IVR menus which has immediately reduced call center costs.

Over the past few years, Dial800 has been a true partner to Home Franchise Concepts, servicing hundreds of our Budget Blinds and Tailored Living featuring Premier Garage franchisees. Dial800’s ability to reliably provide complex routing that encompasses hundreds of toll-free numbers has helped our business flourish. We can always count on fast, friendly service from their concierge and telecom teams!

Dial800 consistently and professionally over-delivers to our franchise network each year!

After testing Dial800 initially with a smaller account, we quickly moved on to implement Dial800 with a much larger client. To be able to have access to all of this data truly helps drive our marketing campaign decisions.

I love the interface; the UI and reporting are awesome.

Dial800’s support is extremely responsive. Whenever we have account questions or requests they’re addressed very quickly and they are always available to help quickly facilitate changes.

We used to have multiple call tracking and analytics vendors. We quickly realized Dial800 offered everything we needed and more.

Best in class call tracking experience. I’ve been with Dial800 for 10 years, they provide excellent service, and are responsive to input. I’ve tried other call tracking companies and Dial800 is by far the best.