About Mercury Media
At the same time Mercury Media is busy branding itself as one of the largest independent performance media companies in the U.S., it often has to explain to people exactly what performance-based marketing is.For the uninitiated, the methodology produces marketing strategies so effective that the marketer is paid strictly on measurable results. That’s the structure governing most Mercury Media accounts, and it works particularly well for entrepreneurial businesses that lack large media budgets and thus can’t afford marketing risks.While the ROI of other agencies’ efforts can be hard to link to exact numbers, Mercury focuses on providing a qualitative link between the dollars customers spend and the ROI they receive....
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Mary, Director of Media & Analysis Jenny Craig
“Jenny Craig selected Dial 800 because they had a great selection of numbers.”
Geoff, Director of Marketing Nestle Waters
“During the 14 years we have been clients of Dial800, they have been instantly responsive and thoroughly professional in all areas of our corporate, telephonic requirements. Prompt service is definitely the name of the game in our business, and Dial800 certainly delivers.”
Trusted Hands
I started using Dial800 about 2 ½ years ago, after learning a painful lesson from getting my TFNs from the call center I was doing business from. I learned they are not portable, so I lost all the numbers I had in our website and advertising when we moved to another call center – thank God I learned that lesson when we were fairly new, so there was no a big loss from a brand perspective, just reporting.
As a small business, we constantly have new requests – new 800#s, changes in routing, changes to our IVR, etc. Eden is always there to help us and turn around our requests as fast as possible. Even today, when I needed a new number to go live for a radio campaign on Monday, she was able to pull it through.
Few weeks ago, she brought in her technical expert to help me understand the configuration of our destinations, since we had made several changes that included two new IVRs. While the conversation was technical in nature, both Eden and Daryl were great and got all my questions answered.
A year ago (during the holidays), Eden’s assistance was critical when we were dealing with a particular TV vendor and we had some campaign issues. By allowing this vendor access to Dial800, they were pleased with having visibility into the call volume and were able to resume airing on TV.
I love the reporting platform for dial800 (Call View). It is great to be able to run queries based on different parameters and be able to export for graphing purposes, pivot tables, etc. It is a wonderful tool and I am looking forward to their newest release.
Scott Richards and his team have done a great job providing excellent service to my company since the day we started. I would recommend them to anyone without hesitation. It is amazing when you know that my concierge will be there for whatever Telco needs I am faced with. I love working with Eden – she truly exemplifies the concept of a Concierge!
Rich Ransom, President, ICTV Brands, Inc. ICTV Brands, Inc.
Dial800 really saved our skin – when one of our call centers had a fire during our busiest quarter Dial800 immediately diverted all traffic to ensure that there was no call loss. This in effect, saved our campaign. Now Dial800 is arming us with Rapid Recall numbers that derive even more traffic to us. They are more than a vendor, they are a true partner.
Faisal Khan, CIO Budget Blinds
Over the past few years, Dial800 has been a true partner to Home Franchise Concepts, servicing hundreds of our Budget Blinds and Tailored Living featuring Premier Garage franchisees. Dial800’s ability to reliably provide complex routing that encompasses hundreds of toll-free numbers has helped our business flourish. We can always count on fast, friendly service from their concierge and telecom teams!
Larry, CEO Sit N Sleep
“Consumers give me constant feedback that it is very easy to remember (1-800-FREEEEE) and that is critical.”
Chuck, Senior VP G&K Management Co.
“CallView360° permitted us to gauge the efficiency of our advertising and increase the effectiveness of our team. Their system is Five Stars!”
Rob, President 1-800-Water Damage
“Dial800 consistently and professionally over-delivers to our franchise network each year!”
Matt Hedman, Owner The Perfect Workout
“We use Dial800 for not only our 800 and 888 numbers, but also local phone numbers that we can route and track. We can quickly and easily route all the different calls where we want, when we want, and their software allows us to pull up all of our detailed call data quickly and easily. Our business is growing faster since starting with Dial800 than it did before we discovered them, and their customer service is excellent as well.”
Featured Client Stories
The recent changes Dial800 helped us make with our call routing is a game-changer. We’re now able to qualify inbound callers through automated IVR menus which has immediately reduced call center costs.
Working with Dial800 has been great, the whole team has been very responsive to every request we’ve sent their way. Not only that, they were also able to help us automate routing that was a total game-changer for our campaigns.
— Scott Couto, CEO
“It is and has been a pleasure working with you.
We work with DR Clients who have very active businesses and like working with us because we are flexible and professional in answer their calls 24/7 and setting appointments, taking orders, or selling their products.
Thanks again for the great service.”
— Leonard M Linton, CEO
“I want to thank you for your care and attention in getting our toll-free 800 numbers set up, tested and fully operational. We are extremely pleased with Dial800, and your help in particular. I’m delighted to tell you that our call volume has increased and call handling is much improved in a very short time since switching to Dial800. Inbound calls are a critical component to the success of our marketing program so it’s vital that our calls are routed properly and reliably. Your prompt attention to our needs and excellent suggestions to improve our telecommunications systems has benefited both Sun Telemedia and our client’s business as well!
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“Three things really set Dial800 apart: 1. Terrific customer service. 2. Consolidated data reporting 3. Ease of setup and integration.”
“We will no longer route a campaign without RoundTrip from Dial800.”
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I cannot even begin to thank you enough for everything that you’ve done for us over the last 30 days. We had a major project switching over 60,000 customers with only about 2 weeks notice. We knew that our schedules would be more than full with hiring, planning, and executing – but one thing that I knew I wouldn’t have to worry about was our telephone system. Dial800 handled massive call volume and complex call routing seamlessly. We were able to route calls between 3 different call centers with different staffing levels and different call types by simply clicking through an interface.
Anything our providers asked for, I knew I could say with confidence that it could be done. Daryl came up with some very creative ideas, helped find alternate solutions to our problems, and actually saved us money in the process. I find that exceptional, especially considering the fact that I would constantly call him with fire drills and off the wall requests. He handled everything effortlessly, made himself available on weekends, set realistic timelines and still had the ability to get things done early! I’m envious of your team and your abilities – we couldn’t have done any of this without you guys!
Because of you, we were able to make over a million dollars in less than 30 days and our providers had no idea that it was all of your hard work and all of your systems. Of course, I took all the praise – but we all know who really deserves the credit. Even now that the project is over, we’re still using Dial800. Everything is so easy, it’s almost ridiculous.
THANK YOU! THANK YOU! THANK YOU!
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