Call routing and call flows with AccuRoute®

AccuRoute®

Use customizable call routing software and deliver the best experience for your customers

Call Routing Software Features & Benefits

AccuRoute® instantly gathers data points from every call and routes them based on your customized call flows to the most effective destination. With unlimited routing profiles available and endless combinations of criteria, you’ll not only give your customers a seamless experience, you’ll also optimize your call routing for the best conversions and ROI.

Set up unlimited call routing profiles with our on-screen call flow designer.

Benefits of AccuRoute®

Call routing is more than just technology; it’s an advanced solution for one of the most important channels of communication with your customers.

Implementing custom call flows can maximize the outcome of every call and increase customer satisfaction with your business. With AccuRoute®, you can create as many call flows and routing profiles as you need for every type of call or caller.

  • Design Effective Call Flows

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    Successful call flows deliver a smooth experience for your customers while simultaneously improving the routing process. That means reduced talk times, logic-based destination matching, and more.

  • Develop Customer Interactions

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    Automate routing reports to get scheduled results right to your inbox, giving you a routing health check to keep valuable channels of business performing their best.

  • End-to-End Call Management

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    After face-to-face interactions, calls are the next highest communication channel for converting prospects into valuable customers. Dial800 not only provides real-time insights into performance, it automatically detects and alerts you to any issues and tracks, analyzes, and assesses call sources for quality of conversations at scale.

Marketing Agency

Inbound Prospect

Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.

Consumer Blinds

Budget Blinds

Uses advanced call routing to connect callers to the right stores and prevent call loss. Uses hundreds of memorable toll free numbers to increase call volume.

Restoration

1-800 Water Damage

Uses advanced call routing rules in AccuRoute® to create custom routing profiles that connect clients to the right franchise stores and brands.

Direct Mail Agency

NetTheorem

Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.

Home Services

Door-Mart Garage Doors

Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.

Ad Agency

DX Media Direct

Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.

Financial Advice Agency

Wealth Education Group LLC

Use automated alerts anytime calls go unanswered so that they can divert calls to another group, ensuring no calls are dropped.

Marketing & Advertising

Converge Direct

Uses zip code routing across the United States and Canada, sending calls simultaneously to multiple locations for faster response times.

Marketing & Advertising Agency

Arthur Middleton Capital Holdings

Uses customized call flows with routing rules based on the time of day, automatically sending inbound calls to different groups and targets for better phone coverage.

Consumer Goods

Federated Mint

Uses advanced call routing to easily manage multiple call distribution flows among agents, including hunt groups which send calls to targets based on priority order.