Call routing and call flows with AccuRoute®


Use customizable call routing software and deliver the best experience for your customers

Call Routing Software Features & Benefits

AccuRoute® instantly gathers data points from every call and routes them based on your customized call flows to the most effective destination. With unlimited routing profiles available and endless combinations of criteria, you’ll not only give your customers a seamless experience, you’ll also optimize your call routing for the best conversions and ROI.

Set up unlimited call routing profiles with our on-screen call flow designer.

Benefits of AccuRoute®

Call routing is more than just technology; it’s an advanced solution for one of the most important channels of communication with your customers.

Implementing custom call flows can maximize the outcome of every call and increase customer satisfaction with your business. With AccuRoute®, you can create as many call flows and routing profiles as you need for every type of call or caller.

  • Design Effective Call Flows


    Successful call flows deliver a smooth experience for your customers while simultaneously improving the routing process. That means reduced talk times, logic-based destination matching, and more.

  • Develop Customer Interactions


    Automate routing reports to get scheduled results right to your inbox, giving you a routing health check to keep valuable channels of business performing their best.

  • End-to-End Call Management


    After face-to-face interactions, calls are the next highest communication channel for converting prospects into valuable customers. Dial800 not only provides real-time insights into performance, it automatically detects and alerts you to any issues and tracks, analyzes, and assesses call sources for quality of conversations at scale.

Legal Media & Ad Agency

OpenJar Concepts

Uses call routing and number tags in legal ad campaigns to manage complex routing groups for sub accounts; integrates call data to verify monthly used minutes.

Direct-to-consumer home & lawn products

Snow Joe

Centralized tracking, number management & call routing for better campaign performance.

Automotive Marketing Agency

G4 Media

Uses call tracking and dedicated tracking numbers to measure client marketing campaigns, driving better response rates & higher ROI.

Ad Agency

DX Media Direct

Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.

Home Services

Door-Mart Garage Doors

Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.

Marketing Agency

Inbound Prospect

Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.

Direct Mail Agency


Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.


1-800 Water Damage

Uses advanced call routing rules in AccuRoute® to create custom routing profiles that connect clients to the right franchise stores and brands.

Metal Supplier/Provider

Uses location-based call routing to send inbound calls to one of 86 different locations based on closest location to the caller.

Medical Devices

Uses monthly call count report to see how many people want to be transferred to a live agent, book an appointment, or want their nearest location.