Call routing and call flows with AccuRoute®


Use customizable call routing software and deliver the best experience for your customers

Callback Option

Instead of waiting on hold, listening to music and the same announcements every few minutes, many businesses take advantage of the callback option that announces the caller’s place in the call queue, and offers to keep their place in queue and receive a call without requiring them to wait on the line.

Benefits of Callback Options

This call routing feature priorities flexibility and freedom, making it a popular option with both callers and our clients. It’s easy to set up in your Dial800 account, with no complicated coding or updates required.