Call routing and call flows with AccuRoute®


Deliver the best experience for your customers with customizable call routing software

Call Criteria Routing

With over 20 routing rules you can use to create multiple routing profiles, AccuRoute® makes it easy to route calls exactly how and where you want.

One way you can choose to route inbound calls is by using the caller’s information to trigger specific routing rules. This gives your phone system increased flexibility to handle a wide range of calls quickly and efficiently. These call criteria routing options include:

  • Caller information such as the phone number & call history
  • Their location
  • If they’re included on a VIP list
  • And more!