Call Criteria Routing
With over 20 routing rules you can use to create multiple routing profiles, AccuRoute® makes it easy to route calls exactly how and where you want.
One way you can choose to route inbound calls is by using the caller’s information to trigger specific routing rules. This gives your phone system increased flexibility to handle a wide range of calls quickly and efficiently. These call criteria routing options include:
- Caller information such as the phone number & call history
- Their location
- If they’re included on a VIP list
- And more!
Determine your call routing based on important caller information including if they’ve called before to route them to the same target, matching their number to callers you’ve placed on a VIP list, or even what type of phone they are using to determine their call routing.
Time of Day Scheduled Routingexpand_more
Set up your routing based on time of day to load balance call volumes, deliver to specific recipients based on schedules, and more.
Deliver your calls automatically based on many options including your inbound callers’ area or zip code location, so their calls are always routed to the nearest location.