Flexible Routing Menus
When a customer calls into your business, what options are they presented with on your phone line? Flexible routing menus are popular because they are more interactive and responsive to caller needs.
Why Choose a Routing Menu
Easier Caller Verificationexpand_more
If your system needs to verify caller information such as zip code, phone number, address, or account number, give them the option to input with digits to be directed to the correct agent or group.
Routing Menu Optionsexpand_more
Create a flexible menu that can be updated to respond to changing business needs with Dial800. From routing to groups based on menu entry to automatically matching the routing based on caller ID, here is a list of menu actions available:
- Dial a target
- Location menu
- Geo routing
- Dial a group
- Remote dial
- Remote decision
- Dial input
- Time of day
- Validate input
- VIP list
Customizable Call Routing for Your Businessexpand_more
In addition to several types of menu options, Dial800’s program allows you to customize the entire routing profile for a call flow unique to your business needs. Use multiple call routing menus, create unique routing options, group settings, and more!
Call Tracking Captures Routing Decisionsexpand_more
Whichever type of menu you use, you can enable routing tags to capture each caller’s decision and add their routing details to call data records for optimizing the caller experience.