Advanced Call Tracking and Analytics for Better Call Data

AI Analytics

Optimize your customers' experience and grow conversions and revenue with AI-driven speech and text analytics software.

Analytics from CallView360® Features & Benefits

To deliver better service, you need to understand your customers’ wants, needs, and the way they communicate with your business. Now with Dial800 conversation analytics you can quickly learn buyer intent and consumer sentiment. You’ll gain a new level of business agility and instant insights at scale for every interaction.

It's time to get a whole new understanding of your customers.

Benefits of
AI Analytics

How can you easily track if a new product is gaining popularity? What about if a customer is angry or a call goes poorly?

With Voice Analytics AI data, you can.

With this data, you can evaluate calls and spot patterns in keyword use and sentiment. This can help you respond quickly to changing customer requests and drive more conversions.

  • Track Call Quality at Scale


    Your calls are valuable, each representing a potentially new or more loyal customer. Listening to recordings with AI Keyword timing and keyword analytics can give you immediate insight into overall sentiment. From there, you can calculate live, daily, weekly or monthly call scores and sentiments ratings.

  • Save Time with Automatic Insights


    Utilize AI Analytics as part of your business development process. With time-saving features, you can automatically compile your call analytics and deliver summarized results on-screen, in your inbox, or send to any of your sales and marketing systems.

  • Convert More Callers to Customers


    With a new understanding of what your customers are most interested in and what their objections or complaints are, you can optimize your conversations to achieve higher conversion rates. Talk to our Business Development team to discuss strategy.

  • 3 Steps to Using AI Analytics


    First: Decide Which Analytics You Want
    With many different types of AI analytics data you can gather, the first and most important step is to figure out exactly what you want.

    The data you get is only as helpful as you make it, so if you only want a quick preview consider sticking with call scoring or sentiment ranking because they sort calls using our AI tools into Great/Good/Not Good/Bad categories that are easy to review.

    If you have some very important keywords, however, setting up keyword tagging profiles to sort out customer communications that use those keywords would be worth your time. Dial800 gives you hundreds of data points on every customer interaction, so there are many ways you can approach the information and how you use it!

    Second: Set Up Analytics Features

    Depending on the data you want to gather, Dial800 has several AI analytics tools you can choose from:

    Third: Include AI Analytics Data in Reports
    When creating your automated reports in CallView360®, you can add the data from your analytics and tagging profiles to your reports. This helps organize the data in an easy-to-understand format that is delivered directly to you.

Health Services

Hearing Assist

Uses bulk tracking phone numbers to measure marketing campaigns. Integrates using RoundTrip® to connect sales data with call tracking.

Marketing Agency

Inbound Prospect

Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.

Consumer Blinds

Budget Blinds

Uses advanced call routing to connect callers to the right stores and prevent call loss. Uses hundreds of memorable toll free numbers to increase call volume.

Direct Mail Agency


Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.

Home Services

Door-Mart Garage Doors

Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.

Ad Agency

DX Media Direct

Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.

Marketing & Communication Software

Dial800 Advertising

Uses DNI to identify top converting paid search ads, landing pages, and keywords to focus marketing spend on the campaigns that generate the most calls.

Mail Marketing

Uses KPI dashboards to see key data points including campaigns, call volume, minutes per call, and more.

Financial Advice Agency

Use automated alerts anytime calls go unanswered so that they can divert calls to another group, ensuring no calls are dropped.

Real Estate

G&K Management

Uses call tracking and analytics to identify success of marketing campaigns and make improvements to call handling to increase conversion rates.