First: Decide Which Analytics You Want
With many different types of AI analytics data you can gather, the first and most important step is to figure out exactly what you want.
The data you get is only as helpful as you make it, so if you only want a quick preview consider sticking with call scoring or sentiment ranking because they sort calls using our AI tools into Great/Good/Not Good/Bad categories that are easy to review.
If you have some very important keywords, however, setting up keyword tagging profiles to sort out customer communications that use those keywords would be worth your time. Dial800 gives you hundreds of data points on every customer interaction, so there are many ways you can approach the information and how you use it!
Second: Set Up Analytics Features
Depending on the data you want to gather, Dial800 has several AI analytics tools you can choose from:
Third: Include AI Analytics Data in Reports
When creating your automated reports in CallView360®, you can add the data from your analytics and tagging profiles to your reports. This helps organize the data in an easy-to-understand format that is delivered directly to you.