AI Keyword Tagging
Quickly learn your callers’ intents and buying behaviors through Conversation Analytics and AI keyword tagging! These AI-powered tools analyze your calls to pull out and tag key data points.
What is Voice, Conversation or Speech Analytics?
Speech analytics, also known as voice or conversational AI analytics, is a set of tools that listen and detect key information from your inbound and outbound phone calls. Data points such as keywords spoken, caller mood, employee call handling performance and more can be automatically reported for instant and meaningful caller insights.
How Can Your Business Use Keyword Tagging?
We make it easy to get started. Voice analytics can be turned on with a click of the mouse and will help answer these questions every business faces today:
- What are callers asking for most?
- Which call center or agent produces the most conversions?
- How do you know when a call goes poorly?
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