View and store written transcripts of all your inbound and outbound calls. An add-on option that comes included with call recording, transcription makes it easy to create and store written records of your calls for review, training, and important documentation.
PII Redaction is also available on your transcriptions to remove sensitive data from conversations, such as social security numbers, credit card information and account numbers.
When to Use Call Transcripts
- Creating records of calls for later use
- Employee training materials (written examples vs recorded calls)
- Review escalated call transcriptions
- Written keyword tracking from voice analytics
- And more!