Unified Call Dispositions
Call Centers have their own unique call activity labels, known as call disposition codes which can create confusion when reading your reports. What one call center labels a “short call” may not be the same for another, as well as what one calls an “abandon”, may actually be a “hangup”. With RoundTrip® data integration by Dial800, everyone is held to the same standards. All call dispositions are normalized for an efficient performance evaluation.