Agencies are a performance-based industry that need to provide the newest, most innovative solutions for their clients, as well as consistently show improved performance. Dial800 is pleased to be a solution and a partner to our agency clients. Agency partners include: Direct response, digital, marketing, media, back end services, and e-commerce. With Dial800’s optimization suite, now you can:
“Jenny Craig selected Dial 800 because they had a great selection of numbers.”
Dial800 really saved our skin – when one of our call centers had a fire during our busiest quarter Dial800 immediately diverted all traffic to ensure that there was no call loss. This in effect, saved our campaign. Now Dial800 is arming us with Rapid Recall numbers that derive even more traffic to us. They are more than a vendor, they are a true partner.
I started using Dial800 about 2 ½ years ago, after learning a painful lesson from getting my TFNs from the call center I was doing business from. I learned they are not portable, so I lost all the numbers I had in our website and advertising when we moved to another call center – thank God I learned that lesson when we were fairly new, so there was no a big loss from a brand perspective, just reporting.
As a small business, we constantly have new requests – new 800#s, changes in routing, changes to our IVR, etc. Eden is always there to help us and turn around our requests as fast as possible. Even today, when I needed a new number to go live for a radio campaign on Monday, she was able to pull it through.
Few weeks ago, she brought in her technical expert to help me understand the configuration of our destinations, since we had made several changes that included two new IVRs. While the conversation was technical in nature, both Eden and Daryl were great and got all my questions answered.
A year ago (during the holidays), Eden’s assistance was critical when we were dealing with a particular TV vendor and we had some campaign issues. By allowing this vendor access to Dial800, they were pleased with having visibility into the call volume and were able to resume airing on TV.
I love the reporting platform for dial800 (Call View). It is great to be able to run queries based on different parameters and be able to export for graphing purposes, pivot tables, etc. It is a wonderful tool and I am looking forward to their newest release.
Scott Richards and his team have done a great job providing excellent service to my company since the day we started. I would recommend them to anyone without hesitation. It is amazing when you know that my concierge will be there for whatever Telco needs I am faced with. I love working with Eden – she truly exemplifies the concept of a Concierge!