Now Available: Search Toll Free Number Inventory and Choose From Online Call Tracking Plans.

Quickly learn your callers’ intents and buying behaviors through Conversation Analytics.

Voice Analytics to better understand your callers.

We make it easy to get started!  Voice analytics can be turned on with a click of the mouse and will help answer these questions every business faces today:  

  • What are callers asking for most?
  • What keywords do your customers use that you can leverage in your marketing strategy?
  • Which call center produces the best success rates?
  • How do you know when a call goes poorly?
  • Is the overall mood better for your inbound or outbound calls?
  • Which of your call takers converts the most calls?

 

Voice Analytics Features Include:

  • Inbound & Outbound Call Recording
  • Transcription
  • PII Redaction
  • Sentiment Rating
  • Voice AI Keyword Tracking

 

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Fill out a request for more information about Dial800’s Voice Analytics

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What is Speech Analytics?

Speech analytics, also known as voice or conversation analytics are a set of tools that listen and detect key information from your inbound and outbound phone calls.  Data points such as keywords spoken, caller mood, employee call handling performance and more can be automatically reported for instant and meaningful caller insights.

What is PII Redaction?

PII redaction is an integral part of call recording and transcription features, allowing you to securely record calls while automatically removing any sensitive data spoken such as social security or credit card number information.

Key Features

  • Intelligent Lead Qualification
    Combining cutting edge data from keyword insights, sentimental scores, transcriptions and recordings to accurately qualify every single inbound call.
  • Access Real-Time Insights
    View voice analytic data points in Dial800, then optionally automatically send that intelto any of your every day external software tools as calls come in using Dial800 data integration.
  • Track Call Quality
    Monitor your customer calls for any red-flag keywords/phrases that indicate issues or complaints using both sentiment rating and voice ai.
  • My company has been using Dial 800 for the past few years to track our advertising and we couldn’t be happier with their service! The online dashboard lets me easily keep track of my numbers and calls and the Concierge Specialists respond to my requests right away and are always super helpful!

    Kristen Cattabriga

    Marketing Coordinator, “Cosmetic Enhancement Center”

  • Dial800 really saved our skin – when one of our call centers had a fire during our busiest quarter Dial800 immediately diverted all traffic to ensure that there was no call loss. This in effect, saved our campaign. Now Dial800 is arming us with Rapid Recall numbers that drive even more traffic to us. They are more than a vendor, they are a true partner.

    Rich Ransom

    Rich Ransom, “President, ICTV Brands, Inc.”

  • Three things really set Dial800 apart:
    1. Terrific customer service.
    2. Consolidated data reporting
    3. Ease of setup and integration.

    We will no longer route a campaign without RoundTrip from Dial800.

    John

    “Mercury Media”

  • During the 14 years we have been clients of Dial800, they have been instantly responsive and thoroughly professional in all areas of our corporate, telephonic requirements. Prompt service is definitely the name of the game in our business, and Dial800 certainly delivers.

    Geoff

    Director of Marketing, “Nestle Waters”

  • Jenny Craig selected Dial 800 because they had a great selection of numbers.

    Mary

    Director of Media & Analysis, “Jenny Craig®”

  • Consumers give me constant feedback that it is very easy to remember (1-800-FREEEEE) and that is critical.

    Larry

    CEO, “Sit ‘n Sleep”

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Our Business Development team is standing by to help answer your questions. Just let us know how to contact you.