We make it easy to get started! Voice analytics can be turned on with a click of the mouse and will help answer these questions every business faces today:
Fill out a request for more information about Dial800’s Voice Analytics
What is Speech Analytics?
Speech analytics, also known as voice or conversation analytics are a set of tools that listen and detect key information from your inbound and outbound phone calls. Data points such as keywords spoken, caller mood, employee call handling performance and more can be automatically reported for instant and meaningful caller insights.
What is PII Redaction?
PII redaction is an integral part of call recording and transcription features, allowing you to securely record calls while automatically removing any sensitive data spoken such as social security or credit card number information.
My company has been using Dial 800 for the past few years to track our advertising and we couldn’t be happier with their service! The online dashboard lets me easily keep track of my numbers and calls and the Concierge Specialists respond to my requests right away and are always super helpful!
Dial800 really saved our skin – when one of our call centers had a fire during our busiest quarter Dial800 immediately diverted all traffic to ensure that there was no call loss. This in effect, saved our campaign. Now Dial800 is arming us with Rapid Recall numbers that drive even more traffic to us. They are more than a vendor, they are a true partner.
Three things really set Dial800 apart:
1. Terrific customer service.
2. Consolidated data reporting
3. Ease of setup and integration.
We will no longer route a campaign without RoundTrip from Dial800.
During the 14 years we have been clients of Dial800, they have been instantly responsive and thoroughly professional in all areas of our corporate, telephonic requirements. Prompt service is definitely the name of the game in our business, and Dial800 certainly delivers.
Jenny Craig selected Dial 800 because they had a great selection of numbers.
Consumers give me constant feedback that it is very easy to remember (1-800-FREEEEE) and that is critical.