Invoca is an enterprise revenue-execution platform that layers deep AI analytics on top of your existing phone stack. Dial800 is the phone stack and the AI — tracking, voice agents, contact center, and business phone in one, with pricing you can read without a sales call.
Invoca is a serious enterprise platform: Signal AI conversation analytics, PreSense, Quality Management, an AI Voice Agent announced in 2026 alongside its Nico AI agent, and strong Genesys/Five9 contact-center integrations, backed by large-brand references (as of August 2026). But it has no phone system of its own, no pay-per-call marketplace, and no published pricing — buying it means a sales-led enterprise contract. Dial800 delivers conversation intelligence plus the telephony itself — CCaaS, UCaaS, Teams Direct Routing, AI voice agents, and a leads marketplace — with every price published, starting at $79/month.
Invoca details verified August 2026 from public materials. A dash means the capability is not part of the vendor's core marketed lineup as we verified it.
| Capability | Dial800 | Invoca |
|---|---|---|
| Call tracking & DNI | Included, from $149/mo | Enterprise call tracking |
| Conversation intelligence | AI on every plan | Signal AI + Quality Management |
| AI voice agents (answering) | Included on every plan (100–5,000 min/mo), integrated | AI Voice Agent (announced 2026) + Nico AI agent |
| Live agent assist for humans | Included | PreSense (pre-call caller context) |
| Full contact center (CCaaS) | Included from Accelerate | Integrates with Genesys/Five9; no CCaaS of its own |
| Business phone (UCaaS) + Microsoft Teams | $29/seat UCaaS + Teams Direct Routing | No phone system of its own |
| SMS + 10DLC compliance | Included | — |
| Pay-per-call marketplace | First- and second-price auctions | None |
| MCP integrations for AI agents | 11 vendor connections + bring-your-own | — |
| Published pricing | Yes, all plans and usage rates | No public pricing; sales-led |
| Starting price | $79/mo | Not published (typically enterprise contracts) |
Analytics layered on someone else's telephony means two vendors, two integrations, two invoices. Dial800 collapses the stack.
Dial800 owns the call path end to end: tracking and DNI, AccuRoute routing, UCaaS seats and Teams Direct Routing, and an AI contact center included from Accelerate up. The analytics never have to cross a vendor boundary.
AI Voice Agents answer, qualify, and book at $0.15–$0.20 per minute — rates on the pricing page, not in a contract negotiation. Plus 11 MCP vendor connections (bring-your-own supported) so your own AI agents can work with your call data.
VoiceInsights AI analytics run on every plan from day one of a 14-day self-serve trial. 25+ years of call infrastructure and 5B+ calls tracked stand behind it — enterprise depth without an enterprise-only front door.
Invoca has earned its enterprise position. As of August 2026, its Signal AI analytics are deep, its Quality Management and PreSense products are mature, and its large-brand references are real. If you're a large enterprise already committed to Genesys or Five9 for your contact center and you want a best-of-breed revenue-analytics layer on top of that investment — with the budget and procurement process for a sales-led enterprise contract — Invoca is a credible, proven choice.
Dial800 is the better fit when you want the phone system and the intelligence from one vendor, when pricing transparency matters to your buying process, or when you need capabilities Invoca doesn't offer: its own UCaaS/CCaaS telephony, a pay-per-call marketplace, or MCP integrations for AI agents.
Enterprise migrations don't have to feel like enterprise migrations.
Tracking and campaign numbers move to Dial800 intact — media buys, IVR prompts, and printed materials keep working.
Our team rebuilds routing, DNI, CRM integrations, and reporting with you — including phased cutovers for multi-brand and multi-location operations.
Priority support and a named account manager on Growth and Enterprise — real people who know your account, before and after launch.
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See AI analytics on your real calls in a 14-day free trial — then talk to us about Enterprise when you're ready, not before.