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Transparent Pricing. Every Plan Includes AI.

No hidden fees, no sales-gated quotes, no surprise add-ons. Every Dial800 plan includes AI call analytics, and every price on this page is the price you pay. Start free, scale when you're ready.

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Pricing

Plans That Scale With Your Business

AI analytics included in every plan. No surprise add-ons. 14-day free trial on all self-serve tiers.

Monthly Annual Save up to 20%
AI Receptionist
Your phone answered 24/7 by AI
$99/mo
Billed monthly
  • 1 tracking number
  • 100 voice minutes
  • 1 AI Voice Agent
  • 100 AI Voice Agent minutes
  • Call recording
  • Email support
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Essentials
For small businesses getting started
$179/mo
Billed monthly
  • 5 tracking numbers
  • 2,500 voice minutes
  • 1 AI Voice Agent
  • 100 AI Voice Agent minutes
  • Dynamic Number Insertion
  • AI call summaries & sentiment
  • 5 custom reports
  • 3 real-time events (Google Analytics & Zapier)
  • Email support
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Most Popular
Accelerate
For agencies & growing teams
$479/mo
Billed monthly
  • Everything in Essentials, plus:
  • 15 tracking numbers
  • 10,000 voice minutes
  • 3 AI Voice Agents
  • 250 AI Voice Agent minutes
  • Full AI Tagging & transcription
  • AI Call Trends
  • Call Intelligence
  • AI Contact Center
  • Advanced routing (AccuRoute)
  • PII redaction
  • CRM integrations (HubSpot, Salesforce)
  • Agency sub-accounts
  • 15 custom reports
  • 10 real-time events
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Growth
Full platform for mid-market
$1,079/mo
Billed monthly
  • Everything in Accelerate, plus:
  • 30 tracking numbers
  • 25,000 voice minutes
  • Unlimited AI Voice Agents
  • 500 AI Voice Agent minutes included
  • 3 UCaaS seats (MetaSwitch)
  • 3 Microsoft Teams Direct Routing seats
  • Leads Marketplace
  • AI Assistant for reporting
  • 25 custom reports
  • 15 real-time events
  • Priority support + account manager
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Enterprise
Full platform at scale
$3,000/mo
Billed monthly
  • Everything in Growth, plus:
  • 200 tracking numbers
  • 50,000+ voice minutes
  • 5,000 AI Voice Agent minutes
  • 25 UCaaS seats (MetaSwitch)
  • 25 Microsoft Teams Direct Routing seats
  • 5 AI Contact Center agent seats
  • 30 custom reports
  • 20 real-time events
  • Custom SLAs
  • Custom integrations & API
Contact Sales

AI Voice Agent minutes: included with every plan — 100 on AI Receptionist & Essentials, 250 on Accelerate, 500 on Growth, 5,000 on Enterprise. Additional minutes: $0.20/min pay-as-you-go, $0.18/min for 2,500-min bundles, $0.15/min for 10,000-min bundles.

Usage & Add-Ons

Simple, Published Usage Rates

Add capacity when you need it. Every rate is published, and bundle discounts kick in automatically — no negotiation required.

Add-On Rate Details
AI Voice Agent minutes — pay-as-you-go $0.20/min No commitment; billed on actual usage
AI Voice Agent minutes — 2,500-min bundle $0.18/min $450/mo
AI Voice Agent minutes — 10,000-min bundle $0.15/min $1,500/mo
CloudVoice VoIP seats (UCaaS) $29/seat/mo Billed annually; $35/seat/mo month-to-month
Microsoft Teams Direct Routing $15/seat/mo PSTN calling inside Teams with full Dial800 analytics
AI on Every Plan

Which AI Features Come With Each Tier

AI isn't an upsell at Dial800 — every plan includes AI call analytics. Higher tiers add deeper intelligence and automation.

AI Capability AI Receptionist Essentials Accelerate Growth Enterprise
AI call summaries & sentiment AI-handled calls Included Included Included Included
Full transcription & AI Tagging Included Included Included
AI Voice Agents 1 agent 1 agent 3 agents Unlimited Unlimited
AI Voice Agent minutes 100 min/mo included 100 min/mo included 250 min/mo included 500 min/mo included 5,000 min/mo included
AI Assistant for reporting Included Included
AI Call Trends Included Included Included
Call Intelligence Included Included Included
AI Contact Center Included Included Included + 5 agent seats

Want to see what the AI actually does? Explore VoiceInsights AI, AI Tagging, and AI Voice Agents.

FAQ

Pricing Questions, Answered

The details that matter before you pick a plan.

An AI Voice Agent minute is any minute of live call time handled by a Dial800 AI Voice Agent — answering, qualifying, booking, or routing a caller. Every plan includes AI Voice Agent minutes each month — 100 on AI Receptionist and Essentials, 250 on Accelerate, 500 on Growth, and 5,000 on Enterprise. Additional minutes are billed at $0.20/minute pay-as-you-go, $0.18/minute with a 2,500-minute bundle ($450/month), or $0.15/minute with a 10,000-minute bundle ($1,500/month).
Yes. You can upgrade at any time and the change takes effect immediately, with prorated billing. Downgrades take effect at the start of your next billing cycle. Annual plans can be upgraded mid-term; talk to your account manager about mid-term downgrades.
Yes — every self-serve plan comes with a 14-day free trial, and no credit card is required to start. You get full access to call tracking, AI analytics, and voice agent features during the trial.
Nothing breaks and no calls are blocked. Usage beyond your plan's included minutes is simply billed at the published pay-as-you-go rates — voice minutes at your plan's overage rate and AI Voice Agent minutes at $0.20/minute (or your bundle rate if you have one). You can add a bundle at any time to lower your effective rate.
No. Call tracking and AI analytics are included in every plan's flat monthly price, with Dynamic Number Insertion included from Essentials up. Each plan includes a pool of voice minutes for the calls themselves — from 100 on AI Receptionist and 2,500 on Essentials up to 50,000+ on Enterprise — and only usage beyond that pool is billed per minute.

Pick a Plan. Or Just Start the Trial.

Every self-serve plan starts with 14 days free — no credit card, full AI analytics, and real tracking numbers from day one. Upgrade, downgrade, or cancel anytime.

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