Dial800 AI Voice Agents connect to the systems your business already runs on — CRMs, help desks, calendars, storefronts, reservation books, and field-service platforms. During a live call, the agent can look up the caller, book the appointment, file the ticket, or place the order. And on the data side, every call flows into your analytics and attribution stack automatically.
These connections give your AI Voice Agents hands, not just a voice. Each one adds live tools the agent can use mid-call — with per-tool allow-listing so you decide exactly what it's able to do.
Recognize callers, create leads and cases, check case status, and log call notes — every call becomes CRM data without an agent touching a keyboard.
Push leads and tickets into HubSpot, plus a contact-center console that embeds inside HubSpot with automatic call engagement write-back.
24/7 tier-zero support: the AI recognizes callers, files complete tickets, checks status, adds comments, and can even resolve tickets if you opt in.
The same tier-zero support toolkit for Freshworks (formerly Freshdesk) — connected in minutes with an agent API key.
The AI checks real availability and books the meeting while the caller is still on the phone. Sign in with Calendly — no client ID or secret to manage.
Answer “Where's my order?” instantly — product search, product details, store info, and order status lookups verified against the caller.
An AI host that checks availability, books, finds, and cancels reservations. Connect with just your Restaurant ID.
Reservation availability, booking, and upcoming-reservation lookups — handled conversationally through your restaurant's Resy account.
The AI quotes the live menu with prices and places phone orders straight into the POS — plus hours, order status, and reservation requests.
After-hours dispatch that actually books jobs: check service availability, quote rates, and book service requests around the clock.
Field-service booking by phone: availability checks, rate quotes, and booked service requests written into Jobber via quick OAuth sign-in.
Connect any Model Context Protocol server with Basic, Bearer, API-key, or OAuth2 authentication — then allow-list exactly which tools each agent may use.
MCP (Model Context Protocol) is the open standard that lets AI agents securely use external tools. It's the difference between an AI that can only describe your booking process and an AI that actually books the appointment.
Dial800 hosts the vendor connectors on its own gateway and resolves your credentials server-side when a tool is called. Your API keys, tokens, and passwords are never sent to the AI model — the model only ever sees the result of the tool call. And you stay in control: you allow-list exactly which tools each agent may use, so a receptionist agent might look up orders but never place them.
“Can I get a table for four on Friday?” The AI agent recognizes it needs a live answer.
It requests an allow-listed tool — nothing outside its allow-list is even visible to it.
Dial800's MCP gateway resolves your stored credentials server-side and calls the vendor's API. The model never sees the credentials.
The result comes back to the agent, which answers naturally — all within the flow of the conversation.
Beyond what your AI agents can do on a call, Dial800 moves call data into the platforms where you measure marketing, manage leads, and run operations.
Send call conversions and analytics to Google's ad and measurement stack, so calls count in the same reports as clicks.
Lead insert plus workflows — call-driven leads land in Salesforce and trigger the automation you've already built.
Lead push plus a CTI console embed — the contact-center console lives inside HubSpot with automatic call engagement write-back.
Push call data into Zendesk so support conversations carry full context from the phone channel.
Push call data to your Azure-hosted APIs, authenticated through the Microsoft Identity Platform.
Per-call and per-text HTTP POST events, FTP/SFTP report delivery, and OAuth2 support for secure endpoints.
Call centers post sales outcomes back onto the original call record — closing the loop from ad spend to revenue.
Lead-distribution routing integration for businesses that buy, sell, or route leads through Boberdoo.
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Connect your CRM, calendar, storefront, or help desk in minutes — then watch your AI Voice Agents book, file, and follow up on real calls.