A homeowner with a burst pipe at 10 PM calls until someone answers — and books with whoever does. Connect ServiceTitan to Dial800's AI Voice Agents and your line always answers: the AI checks real availability, quotes your service rates, and books the job into ServiceTitan while the caller is still on the phone. Not a message-taking service — a ServiceTitan AI phone agent that dispatches.
Three tools that turn an answering machine into a booking desk — each allow-listable per agent.
The AI checks when a tech can actually come out (check_service_availability), so it offers callers real windows — not “someone will call you back to schedule.”
Callers asking “what does a service call cost?” hear your configured rates (quote_service_rates) — consistent, accurate, and quoted the same way every time.
The booking is written into ServiceTitan (book_service_request) during the call. Your dispatcher starts the day with jobs on the board, not voicemails to return.
A hypothetical 10 PM emergency call. The competitor's line went to voicemail; yours booked the job. That's the entire pitch, and it happens in about ninety seconds.
Home-services operators live and die by answered calls — see how AI phone coverage fits the whole operation on our home services solutions page.
“My water heater is leaking everywhere — can someone come out tomorrow?”
check_service_availability finds an opening. “We can have a technician out tomorrow between 8 and 10 AM.”
The caller asks about cost; quote_service_rates reads back your configured service-call rate — no guessing, no underquoting.
book_service_request writes the job into ServiceTitan with the caller's details and the problem description. Dispatch sees it at 7 AM.
API credentials, per-tool control, and any agent you choose.
Enter your ServiceTitan API credentials in the Dial800 dashboard. Dial800 manages the connection from there.
Enable exactly the tools you want. Don't quote prices by phone? Leave quote_service_rates off — the agent simply won't have it.
Attach ServiceTitan to your after-hours agent, your overflow line, or your main number — each agent with its own tool set.
Your ServiceTitan credentials are stored with Dial800 and resolved server-side at our MCP gateway — they are never sent to the AI model. Read about Dial800 security →
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Connect ServiceTitan and turn after-hours calls into booked jobs — with real availability and your real rates.