An AI agent is only as useful as what it knows about your business. AI Knowledge turns the documents you already have — FAQs, policies, price sheets, product manuals — into the source your AI answers from on real phone calls. Your content in, your answers out. Nothing from the open internet.
Not a help center for your website — a document store your AI actually reads from, live, while a caller waits for the answer.
FAQs, policies, price sheets, product manuals — upload multiple files at once. Ingestion runs asynchronously and processing status updates automatically, so you can keep working while documents come online.
Tag every document with Document Categories — billing, shipping, products, policies, whatever fits your business. Categories are how you decide who gets to know what.
At call time, your AI retrieves answers from the documents in its assigned categories and speaks them to the caller — or hands them to a human agent as a suggestion.
Four steps stand between the PDF on your desktop and an AI that answers caller questions from it. There's no model training project, no consultant, and no waiting period — documents become answerable as soon as processing completes.
The governance is deliberate: assignment is explicit at every step. Your AI agents don't rummage through everything you've ever uploaded — each one answers "from the documents in its assigned categories — and only those."
Add FAQs, policies, price sheets, and manuals — multiple files at once, with automatic processing status.
Tag each document with Document Categories that match how your business is organized.
Give each AI Voice Agent — and each contact center queue — the categories it should know.
On live calls, the AI answers caller questions from its assigned documents — and only those.
Upload once, and both sides of your phone operation get smarter.
AI Voice Agents answer caller questions from the documents in their assigned categories — pricing from the price sheet, policy from the policy doc. Update a document and every agent assigned to its categories answers from the new version.
In Dial800 CallCenter, each queue gets its own assigned categories — so human agents see AI-suggested answers from exactly the right documents while the caller is still talking. A billing queue never gets shipping answers.
"Trained on your data" is usually a slogan. Here it's a set of rules you can point at.
An agent answers from the documents in its assigned categories — and only those. A document with no categories is not searchable by any agent until you tag it. Nothing leaks by default.
Your document store is isolated per account. Your knowledge is yours alone — it never mixes with another customer's content, and no other account can search it.
Answers cite your content, not the open internet. When the AI tells a caller your return window, it's because your policy document says so — not because a model guessed.
Upload the documents you already have, assign categories, and your AI Voice Agents and live agents start answering from your content — and only your content.