CallView360° is where all of your call and text data comes together: live dashboards you design, a call log you can slice any way you need, AI that searches calls by meaning, and scheduled reports that pipe data anywhere your stack needs it.
Choose from more than 100 widgets — call counts and minutes, gross and average revenue, closed-call ratios, connected vs. incomplete percentages, call tags, text metrics, and agent-queue stats like calls waiting, completed, abandoned, hold time, and percent complete. Present them as tiles or bar, line, and area charts with grouping.
Every tile can run on its own timeframe, and 24 color themes keep multiple dashboards visually distinct. Share dashboards with your team at Owner, View, Update, or Delete levels, clone one as the starting point for the next, and set the default you want to see every morning.
When a number crosses a line you care about, dashboard alerts tell you — threshold-based alerts delivered by email and SMS, so a spike in abandoned calls finds you before your customers' patience runs out.
View Calls is the working surface of CallView360° — filter, inspect, and export every call your business handles.
Date, number, duration, status, sentiment, geography (area code, city, state, ZIP), day and time, and sales data — then save filter sets you use again and again.
Slice calls by DNIS, Target, AI, Web, Routing, and RoundTrip tags — the labels your routing and AI already put on every call.
Control column visibility — including Caller Mood, Transcription, and AI Tags — and export what you see.
Open any call's transcription modal for the AI summary, recommended actions, and the speaker-separated conversation.
Describe calls in plain language — search your calls by meaning, not just metadata. See AI Call Trends →
A right-rail assistant that answers questions about your call history in plain English — and builds filters and reports for you.
View Callers rolls your call history up to the caller level, so you see the person behind the phone number — their calls over time, not just isolated events.
View Texts brings SMS tracking into the same analytics home. Text conversations and messages are tracked alongside calls, so voice and messaging finally read as one channel. Pair it with TextingHub for the full two-way texting experience.
For deeper conversation intelligence on what's actually said in every call, VoiceInsights AI feeds transcription, sentiment, and tagging straight into these views.
Name the report and set its schedule.
Scope exactly which calls the report covers.
Pick from roughly 90 selectable columns.
Choose format and delivery — and let it run.
Scheduled Reports turn CallView360° into a data feed. Output as CSV, JSON, XML, fixed width, or an HTML table. Deliver by email — as an attachment or right in the message body — by HTTP POST webhook, or by FTP, FTPS, or SFTP, with authentication options including OAuth2.
Your BI tool, your data warehouse, your client's inbox — whatever needs the data gets it on schedule, in the format it expects, without anyone exporting a spreadsheet by hand.
Need it faster than a schedule? Real-Time Events fire per-call and per-text webhooks for live integrations, the moment activity happens.
Live dashboards, a call log built for real work, AI that speaks your language, and reports that deliver themselves — all in CallView360°.