HVAC, plumbing, roofing, pest control — your business runs on inbound calls. Dial800 tracks which ads drive them, AI Voice Agents answer when you can't, and VoiceInsights AI helps you train your team to close more.
Home services businesses live and die by the phone. When a homeowner's AC goes out in July or a pipe bursts at midnight, they're calling — not filling out a form. But most home services companies are leaving money on the table every single day.
High inbound call volume with unpredictable seasonal spikes means your team is slammed during peak months and calls slip through the cracks. A missed HVAC call in summer isn't just an inconvenience — it's $300 to $800 in lost revenue walking straight to your competitor.
After-hours leads lost to voicemail are the silent killer. Homeowners with emergencies don't leave messages — they call the next company on the list. And you never even know they called.
No visibility into which ads actually work. You're spending on Google Ads, Local Service Ads, Yelp, Facebook, and maybe even truck wraps and door hangers. But when the phone rings, you have no idea which one made it happen.
Inconsistent phone performance. Your dispatchers and CSRs handle calls differently. Some book the appointment. Others fumble the objection. Without data, you can't tell who needs coaching.
Multiple locations, zero centralized visibility. If you run more than one office, you're probably stitching together reports manually or flying blind on location-level performance.
Dial800 brings call tracking, AI-powered answering, conversation intelligence, and smart routing into a single platform purpose-built for businesses that depend on the phone.
Know which Google Ads keyword, Facebook campaign, Local Service Ad, or Yelp listing drove each call. Assign unique tracking numbers to every channel and see exactly where your money is working — and where it's not.
AI Voice Agents answer 24/7, qualify the lead, capture the homeowner's information, and book the appointment — all without a human on the line. Wake up to a full schedule instead of a full voicemail box.
VoiceInsights AI scores every call automatically — identify which CSRs and dispatchers need coaching without manually listening to hundreds of recordings. Spot missed opportunities in real time.
AccuRoute sends calls to the right technician, office, or location based on time of day, caller geography, or service type. After hours? Route to your AI Voice Agent. Plumbing call in Zone 3? Route to your nearest crew.
Centralized view across all locations with per-location reporting. Compare call volume, conversion rates, and marketing ROI across every branch from a single dashboard.
Premium toll-free numbers that are easy to remember for TV, radio, and truck wraps. A great vanity number can increase ad response rates by up to 30% compared to random toll-free numbers.
When a call reaches your CSRs, they work from a single screen: live transcription as the homeowner speaks, AI-suggested answers pulled from your own service documents, and the caller's full journey — the ad they clicked, the web pages they visited, and every past call. After hang-up, auto-QA scores every call with quoted evidence from the transcript, so coaching runs on facts instead of spot checks. Explore the AI Contact Center →
A missed after-hours call in HVAC isn't a minor inconvenience — it's $300 to $800 in lost revenue. Multiply that by the 30 to 50 after-hours calls a typical HVAC company receives each month, and you're looking at tens of thousands of dollars walking out the door every single month.
A single AI Voice Agent costs pennies per call. It answers instantly, qualifies the caller, captures their information, and books the appointment — 24 hours a day, 7 days a week, 365 days a year. No overtime. No missed calls. No excuses.
And that's just after-hours. Add call tracking to eliminate wasted ad spend, and VoiceInsights AI to improve your team's close rate, and the return compounds fast.
Based on 40 after-hours calls/month at average 3 min each, 80% conversion to booked appointment
Every feature in the Dial800 platform was designed with businesses like yours in mind — companies where a single phone call can mean thousands of dollars in revenue.
Assign unique tracking numbers to every campaign — Google Ads, Local Service Ads, Yelp, Facebook, truck wraps, and door hangers. When the phone rings, you'll know exactly which marketing dollar made it happen. Stop guessing. Start optimizing.
After-hours and overflow call handling that sounds natural and gets the job done. Your AI Voice Agent answers instantly, asks the right qualifying questions, captures the caller's name, address, and issue, and books the appointment directly into your schedule. Learn more about after-hours handling →
Your AI agents don't just take messages — they book actual jobs. Connections to ServiceTitan and Jobber let the agent check real service availability, create bookings on your schedule, and quote rates — live, while the homeowner is still on the call.
Automated QA for CSRs and dispatchers. Every call is transcribed, scored, and analyzed. Identify who's booking appointments and who's losing them. Spot patterns like missed upsell opportunities, poor objection handling, or failure to capture caller information — without listening to a single recording.
Every call recorded and stored. Use real call examples to train new technicians and CSRs. Share great calls as examples of what good looks like. Flag problem calls for coaching sessions. Build a library of best practices from your own team's conversations.
Memorable numbers for offline marketing that stick in homeowners' minds. Whether it's painted on the side of your truck, read on a radio spot, or printed on a door hanger, a vanity toll-free number dramatically increases response rates compared to generic numbers.
Your AI Voice Agent handled 3 emergency calls overnight. All three are booked and waiting in your schedule.
You check your dashboard. Yesterday's Google Ads drove 12 calls. Yelp drove 2. You shift $200/mo from Yelp to Google.
AccuRoute sends plumbing calls to your plumbing team, HVAC calls to HVAC. Overflow goes to your AI agent. Zero missed calls.
VoiceInsights AI flagged 2 calls where your new CSR missed the upsell. You pull the recordings for a 5-minute coaching session.
Whether you operate two locations or twenty, Dial800 gives you centralized control without sacrificing the granularity you need to manage each branch effectively.
See aggregate performance across your entire operation or drill down into any individual location. No more logging into separate tools or stitching together spreadsheets from different offices.
Each location gets its own set of tracking numbers, its own routing rules, and its own call handling logic. Customize everything from after-hours behavior to overflow thresholds on a per-location basis.
Which location has the highest call-to-appointment conversion rate? Which one is losing the most after-hours leads? Compare side by side and identify where to focus your attention.
One invoice. Complete transparency. See exactly what each location is using and what it costs, all rolled up into a single, easy-to-manage bill.
"We were losing 30% of after-hours calls to voicemail. Since deploying Dial800's AI Voice Agents, we capture every single one. The agent qualifies the lead, books the appointment, and we wake up to a full schedule. It's been transformative."
Every missed call is a job your competitor books instead. Dial800 makes sure that never happens again — with call tracking that shows you what works, AI Voice Agents that answer when you can't, and conversation intelligence that makes your team better every day.