How Dial800 collects, uses, and protects personal information on this website and when you communicate with our team by phone, email, or text — and the choices and rights you have.
Last updated: October 6, 2026
This Privacy Policy describes how Dial800 ("Dial800," "we," "us," or "our") collects, uses, and shares personal information when you visit this website, submit our trial or contact forms, or communicate with our team by telephone, email, or SMS/text message — including through our SMS/text messaging program described in Section 3. "Dial800" means Dial800 LLC, a brand of RingSquared LLC, together with its affiliates.
Use of the Dial800 platform by customers is governed by the applicable customer agreement and our Terms of Service, which may include additional or different terms regarding data processed on customers' behalf.
By using this website, communicating with us, or opting in to receive SMS/text messages from Dial800, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the site or provide us with your personal information.
When you submit our free trial form or contact form, opt in to SMS messages, or otherwise reach out to us, we collect the information you choose to provide, which may include:
When you browse the site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring pages, the pages you view, and the dates and times of your visits. This information is collected through cookies and similar technologies, described in Section 4. When you exchange text messages with us, we also receive message metadata such as the sending and receiving numbers and the date and time of each message.
This section specifically addresses how we handle information related to the SMS/text messages our team sends to customers and prospective customers. The terms of the program are in Part III of our Terms of Service.
We only send SMS/text messages to individuals who have provided their prior express consent. You may opt in to receive SMS messages from Dial800 by:
By opting in, you consent to receive SMS/text messages from Dial800 related to customer support, service updates, appointment confirmations, follow-ups to inquiries, and other business communications. Consent is not a condition of purchase.
Message frequency varies based on the nature of your interaction with Dial800. We do not send marketing blasts or high-volume automated messages. Messages are typically initiated by Dial800 staff in response to or in connection with an active business relationship or customer inquiry.
You may opt out of receiving SMS/text messages from Dial800 at any time by:
After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe.
For assistance with our SMS program, reply HELP to any message or contact us using the information in Section 14.
Standard message and data rates from your wireless carrier may apply. Dial800 does not charge any additional fees for SMS messages.
We do not sell, rent, or share your phone number, opt-in status, or the content of SMS messages with third parties for marketing or advertising purposes. SMS data (including phone numbers and message content) is used solely for the business purposes described in this policy — specifically, to provide customer care, service updates, and support communications. We may share SMS data with service providers who assist in delivering messages on our behalf, subject to contractual obligations to protect your information. Mobile opt-in information is never shared with third parties or affiliates for their own marketing or promotional purposes.
Our SMS program is supported on all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and others. Carrier participation and availability may vary, and carriers are not liable for delayed or undelivered messages.
We use cookies and similar technologies to operate the site and understand how visitors use it. When enabled, we use Google Tag Manager and Google Analytics 4 (GA4) to measure site traffic and usage patterns. These tools may set cookies and collect information such as pages visited, time on page, approximate geographic region, and the source that referred you to the site.
You can control cookies through your browser settings, including blocking or deleting them. You can also opt out of Google Analytics measurement using Google's browser opt-out tools. Disabling cookies may affect some site functionality.
When enabled, our trial and demo request form and our number search page are protected by Cloudflare Turnstile, a security check provided by Cloudflare, Inc. When you open the form or search for a number, Turnstile processes connection and browser data, such as your IP address, to tell people from bots.
When you search for phone numbers on our site, we keep the searches made from your browser (the words, digits, prefixes and locations you looked for, and the numbers shown) in temporary server memory for up to four hours, under a cookie that identifies the search session only. If you submit a request for a number or for help finding one, those searches are included with your request so that our specialists can help you; otherwise they are discarded.
We use the information we collect to:
We do not sell your personal information.
We share personal information only as described below:
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy — for example, for as long as needed to respond to your inquiry, maintain our business relationship, satisfy legal, accounting, or reporting requirements, resolve disputes, or enforce our agreements. SMS message logs and associated data are retained in accordance with applicable telecommunications regulations and our internal retention schedules. When information is no longer needed, we delete it or de-identify it in accordance with our retention practices.
Depending on where you live, you may have rights regarding your personal information, which can include the right to:
Residents of California have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know the categories of personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. Dial800 does not sell personal information as defined by the CCPA/CPRA. Residents of jurisdictions covered by the EU/UK General Data Protection Regulation (GDPR) and similar laws may have additional rights, such as the right to object to or restrict certain processing. We honor applicable rights requests regardless of where you live, to the extent required by law.
To exercise any of these rights, contact us at privacy@dial800.com. We may need to verify your identity before fulfilling a request, and we will respond within the timeframes required by applicable law. If you believe we have not addressed your concern, you may also have the right to lodge a complaint with your local data protection authority.
If you receive marketing email from us, you can opt out at any time by using the unsubscribe link in the message or by contacting info@dial800.com. To stop receiving text messages, reply STOP to any message or follow the steps in Section 3.3. We will still send you non-marketing communications where necessary, such as responses to your direct inquiries.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
This website and our services are intended for business audiences and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us at privacy@dial800.com and we will delete it promptly.
This site may contain links to third-party websites and services that we do not operate. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through reasonable means, such as a notice on this site. We encourage you to review this policy periodically. Your continued use of the site or our services after changes take effect constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: