TextingHub gives your business a real two-way texting channel on the numbers you already own — with carrier registration submitted from inside the platform, compliance built in, and every conversation tracked alongside your calls.
TextingHub is built around a two-way conversational inbox: a conversation list on one side, a live chat pane on the other. Your team reads, replies, and resolves — the way customers actually expect to communicate with a business in 2026.
Standard responses let your team answer common questions with one click instead of retyping the same message all day, and starting a brand-new conversation takes seconds — type a number, write a message, send.
Every open thread in one place, so nothing slips through the cracks.
Full message history with the customer, in a familiar chat view.
Canned replies for the questions you answer every day.
Reach out first — start a fresh thread with any customer in seconds.
No new numbers to advertise, no separate texting line. Enable texting on the numbers already on your website, your trucks, and your ads.
Text-enable your 800 numbers — the same number customers call is the number they can text.
Local presence with a local number your customers recognize — registered and ready to text.
Your Dial800 VoIP numbers carry text conversations right alongside voice.
Text-enable the numbers your team already uses for calling in Microsoft Teams.
Carrier registration is the step where most business texting projects stall: separate portals, confusing forms, and messages silently filtered until it's done. TextingHub solves it in-app.
Toll-free verification and 10DLC brand and campaign registration are both submitted from inside the platform. Fill in your business details once, submit, and track it — no third-party registration portal, no guessing which form the carriers want.
Submit carrier verification for your toll-free numbers directly from TextingHub.
Register your business identity with the carriers for local-number texting.
Describe what you send — and get your messaging use case approved.
Registered numbers mean deliverable messages — your texts arrive instead of getting filtered.
TextingHub ships with a compliance library and enforcement that keep your messaging program on the right side of carrier rules.
Guidance on opt-in types and best practices, so every conversation starts with permission.
STOP replies are handled automatically with a managed opt-out list — opted-out numbers stay opted out.
Clear guidance on prohibited content categories carriers won't deliver, before you hit send.
Understand how and why carriers filter messages — and how registration and content choices keep yours deliverable.
Send from the right identity so recipients and carriers know exactly who's texting.
Message cadence best practices that respect your customers and protect your sender reputation.
In Dial800's contact center, text conversations flow to agents in the same console as calls. Agents claim a conversation, work it, and transfer or release it — and supervisors can take over any conversation when a situation needs a senior hand.
A 72-hour reply window keeps threads actionable without letting stale conversations pile up. And SMS activity reporting shows conversations handled and average first reply time, so texting gets the same operational accountability as your phone queue.
Most texting tools live in a silo. TextingHub tracks texts alongside calls in your Dial800 dashboards and reports — text conversation and message counts and text revenue metrics sit right next to your call volume, in CallView360°.
Real-time SMS events fire webhooks for new conversations and new messages, so your CRM, data warehouse, or automation stack can react the moment a customer texts. Combined with Dial800 call tracking, you finally see voice and messaging as one channel.
Text conversation and message counts, plus text revenue metrics, tracked alongside calls in dashboards and reports.
Webhooks for new conversations and new messages power live integrations with the rest of your stack.
Two-way conversations, in-app carrier registration, and compliance that's built in — on the numbers your customers already know.