Point-and-click call flow creation with unlimited routing rules. Geographic routing, IVR menus, hunt groups, overflow management, and API integrations — no coding required.
AccuRoute puts the power of enterprise call routing into a visual, point-and-click interface that anyone can use. Build sophisticated call flows by dragging and connecting routing nodes — no IT department, no telecom consultants, no coding. If you can draw a flowchart, you can build an AccuRoute call flow.
Create unlimited routing rules and profiles to handle any scenario your business encounters. Route calls based on the time of day, the day of the week, the caller's area code, their IVR selections, the number they dialed, agent availability, or data from your CRM. Layer multiple conditions together to create flows that handle even the most complex routing requirements.
Changes go live instantly. Need to redirect calls during an emergency? Add a new location to your routing? Update your holiday schedule? Make the change in AccuRoute and it takes effect immediately — no waiting for a provider to process a ticket.
Visual interface for building call flows without any technical expertise.
No caps on routing rules, profiles, or conditions per call flow.
Changes take effect immediately — no delays, no support tickets.
Combine time, geography, IVR, capacity, and CRM data in a single flow.
Every AccuRoute call flow is assembled from a library of routing actions — drag any of them anywhere in the flow. These are the actual nodes in the routing designer.
Put a conversational AI agent anywhere in a call flow. Answer after hours, qualify callers before they reach a human, or handle entire calls end to end — the AI Agent is just another node you drop into the designer. Explore AI Voice Agents →
Hand any call to a live auction mid-flow. The Leads MarketPlace node routes the caller to the highest bidder in real time — monetize overflow, after-hours, or out-of-territory calls instead of dropping them. Explore Leads MarketPlace →
AccuRoute handles every routing scenario your business needs — from simple time-of-day rules to complex, API-driven decision trees.
Build unlimited routing rules and profiles with the visual flow builder. Layer conditions for time-of-day, day-of-week, caller location, dialed number, and more. Each call flow can contain as many routing nodes and decision branches as your business requires.
Create flexible multi-level IVR menus that guide callers to the right department or agent. Use professional voice prompts or generate them instantly with the built-in AI audio generator. Support for DTMF tone detection and speech recognition for natural caller interaction.
Route calls to groups of agents with four hunt group types — Standard, Percent, Location, and Territory — and configure ring timeouts, busy handling, and no-answer forwarding for each. Agent queues support eight distribution strategies: Ring All, Least Recent, Fewest Calls, Random, Round Robin (Memory or Ordered), Linear, and Random With Weight.
Route callers to the nearest office, franchise location, or service territory based on their area code, ZIP code, or GPS data. Define geographic territories with precision and automatically connect callers to the location best equipped to serve them.
Route calls based on real-time agent status. If the primary agent is on another call, route to the backup. If the office is closed, route to after-hours handling. AccuRoute checks availability before routing so callers are never sent to a dead end.
Before routing a call, AccuRoute can query an external system — your CRM, ERP, scheduling software, or custom database — and use the response to determine where the call goes. Look up the caller in Salesforce, check appointment availability, or verify account status in real time.
Identify high-value callers by their phone number or CRM data and route them to priority queues, dedicated agents, or executive lines. VIP callers skip the standard queue and receive white-glove treatment from the moment they dial in.
Set capacity thresholds for each routing destination. When call volume exceeds the threshold, AccuRoute automatically routes overflow to backup destinations, voicemail, or an AI Voice Agent. Handle unexpected traffic spikes without dropping calls or degrading caller experience.
Type it, and AI generates the greeting audio — no studio needed. Create professional IVR greetings, hold messages, and voice prompts with AI-powered text-to-speech. Choose from multiple natural-sounding voices and update your prompts in minutes instead of waiting days for professional voice recordings.
Route calls directly to your call center via SIP trunk connections for maximum quality and reliability. AccuRoute supports direct SIP delivery to any SIP-compatible PBX, contact center platform, or softphone infrastructure with full redundancy and failover.
Build fully programmatic routing logic with the AccuRoute API. Integrate routing decisions into your own applications, create custom routing rules that respond to real-time data, and automate call flow changes based on external events or schedules.
AccuRoute powers call routing for businesses across industries — from national franchise networks to seasonal consumer brands. Here is how real customers use it.
Industry: Legal Advertising Agency
OpenJar Concepts is a direct response advertising agency that manages campaigns for law firms across the country. Each campaign uses unique tracking numbers that route to specific firms based on the caller's location, case type, and the ad that drove the call. AccuRoute enables OpenJar to manage routing for dozens of legal clients from a single interface, with geographic rules that ensure callers in each state reach a licensed attorney in their jurisdiction.
Industry: Consumer Products
Snow Joe manufactures outdoor power equipment with peak call volume during winter storms and summer heat waves. AccuRoute's overflow and spike management automatically scales call handling during weather-driven surges. When call volume exceeds their support team's capacity, calls route seamlessly to backup agents and after-hours handling — ensuring no customer call goes unanswered even during the busiest days of the year.
Industry: Franchise Network
With franchise locations across the United States, 1-800 Water Damage needs every call routed to the nearest available franchisee. AccuRoute uses the caller's area code and ZIP code to determine the closest location, then checks availability before connecting the call. If the nearest location is unavailable, the call routes to the next closest franchise. This location-based routing ensures callers reach a local team that can respond to their water damage emergency quickly.
Industry: Home Services
Door-Mart Garage Doors serves multiple service territories with different technician teams. AccuRoute routes each call based on the caller's geography and the availability of the local service team. During business hours, calls go to the local office. After hours, calls route to the on-call technician for that territory. Emergency calls are flagged and routed with priority, while non-urgent scheduling requests go to a centralized booking team.
Most businesses have their first AccuRoute call flow live within a day. Here is the process.
Work with our routing specialists to map out your ideal call flow. Where should calls go during business hours? After hours? On holidays? What happens when the primary destination is busy? We help you think through every scenario so nothing falls through the cracks.
Use the AccuRoute visual editor to build your call flow with drag-and-drop simplicity. Add routing nodes, set conditions, configure IVR menus, and define overflow rules. Preview the entire flow before activating to make sure every path works as intended.
Run test calls through your flow to verify routing behavior. Check that geographic rules, time-of-day conditions, and overflow logic all work correctly. Once you are satisfied, activate the flow and it goes live immediately across all your tracking numbers.
Track routing performance in the CallView360 dashboard. See which paths callers take, where calls are landing, and how quickly they are answered. Use the data to refine your flows over time — adding new branches, adjusting thresholds, and optimizing the caller experience.
See how AccuRoute's visual call flow builder can simplify your routing, eliminate missed calls, and connect every caller to the right person instantly. Start your free trial or talk to our routing specialists.