The terms that govern your use of this website, your Dial800 account and services, and the text messages you receive from our team. Please read them before browsing the site, opening an account, or opting in to SMS.
Last updated: October 6, 2026
These Terms of Service ("Terms") are an agreement between you and Dial800 ("Dial800," "we," "us," or "our"). "Dial800" means Dial800 LLC, a brand of RingSquared LLC, together with its affiliates and contracting parties, including Dial800 Telecom LLC. These Terms are organized in four parts:
If you subscribe to CloudVoice (our UCaaS business phone, CCaaS contact center, or Microsoft Teams Direct Routing services), the CloudVoice Terms of Service, CloudVoice Acceptable Use Policy, and CloudVoice E911 Policy also apply to those services. Our Privacy Policy describes how we handle personal information and is incorporated into these Terms.
Part I of these Terms governs your access to and use of this website operated by Dial800. By accessing or using the site, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the site.
Use of the Dial800 platform and services by customers is governed by Part II of these Terms together with the applicable Service Order Form, customer agreement, or service terms, which control in the event of any conflict with Part I.
Subject to these Terms, Dial800 grants you a limited, non-exclusive, non-transferable, revocable license to access and use this site for your personal or internal business purposes, such as learning about our products and contacting us. This license does not include any right to resell or make commercial use of the site or its contents, to copy or republish content except as permitted below, or to use any data mining, scraping, robots, or similar automated data-gathering tools.
You agree that you will not:
We may suspend or terminate your access to the site at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to Dial800 or others.
The site and all of its content — including text, graphics, logos, trademarks, service marks, trade names, images, page designs, and software — are the property of Dial800 or its licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted above, nothing in these Terms grants you any right, title, or interest in the site or its content. You may not use Dial800's name, logos, or trademarks without our prior written consent.
Information you submit through our trial and contact forms is handled as described in our Privacy Policy. If you send us ideas, suggestions, or feedback about our products or services, you agree that we may use them without restriction or obligation to you, and that they are provided on a non-confidential basis.
The site may contain links to third-party websites and services, including our customer portal and integration partners. These links are provided for convenience only. Dial800 does not control and is not responsible for the content, policies, or practices of any third-party site. Accessing third-party sites is at your own risk and subject to their terms and privacy policies.
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DIAL800 DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONTENT ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.
Content on this site — including descriptions of regulatory topics such as TCPA or SMS compliance — is provided for general informational purposes only and does not constitute legal advice. You should consult your own counsel regarding your specific obligations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAL800 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL — ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAL800'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THIS PART I WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law. Liability relating to Dial800 Services is addressed in Section 17.
You agree to indemnify, defend, and hold harmless Dial800 and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of the site.
By establishing an account with Dial800 and/or by using any of the Dial800 Services, you agree to be bound by this Part II and the rest of these Terms. In this Part II, the terms "we," "us," "our," and "Dial800" refer to Dial800 and/or any of its affiliates or contracting parties, and the terms "you," "your," and "Client" refer to the customer.
CloudVoice services (UCaaS, CCaaS, and Microsoft Teams Direct Routing) are governed by the CloudVoice Terms of Service, Acceptable Use Policy, and E911 Policy. This Part II applies to a CloudVoice order only to the extent the order also includes toll-free numbers or other Dial800 Services, and the CloudVoice policies control for CloudVoice services in the event of a conflict with this Part II.
Dial800 is a service bureau that provides toll-free numbers and software-as-a-service marketing tools. The Services we shall provide to you are listed on the SOF.
"Number" means all toll-free number(s), if any, listed on the SOF. Dial800 is either the Customer of Record ("COR") for the Number and/or has the right, subject to applicable tariffs, to use the Number throughout the North American Numbering Plan ("NANP"). If for any reason Dial800 ceases to be COR or otherwise loses the right to provide the Number, we may no longer be able to provide the Number to you. If this occurs, you agree to release us, and any third party, from any liability and/or damage(s) you may suffer as a result of no longer having the Number available for your use.
You are not COR and will not become COR; therefore you cannot unilaterally assume control over the Number, or change carriers or the "Responsible Organization." You shall comply with all of our policies and requirements with respect to the use of the Number. If you are no longer using the Number, or are in violation of, delinquent in payment under, or in default of any term of the Agreement, then you shall no longer have the right to use the Number and shall immediately take any actions necessary to return full and complete use of the Number to Dial800.
Payment is due prior to Activation of your account. You agree to pay us the charges listed on the SOF, including applicable payphone surcharges, taxes, long distance (for example, Canada, Alaska, Hawaii, and territories of the Caribbean), and other regulatory-related charges, within fifteen (15) days of the date of your monthly invoice. All set-up and monthly recurring charges, including minute plans, are billed in advance of the next billing cycle; telephone usage overage, applicable taxes, and similar charges are billed in arrears. You will be billed a minimum of one minute for each call.
If you have authorized payment for Services by credit card or electronic check, no additional notice or consent is required before we charge your credit card or account for all amounts due to us, including any late charges, applicable taxes, or other regulatory-related charges. If we take action to receive payment beyond invoicing you for charges for Services, you must pay our costs and expenses of collection, including attorneys' fees and expenses, the fees of any collection agency, and court costs. Acceptance of late or partial payments (even if marked "paid in full") does not waive our right to collect all amounts that you owe us and/or to terminate Services. We may bill an additional charge to reinstate a suspended or terminated account.
In addition to any other remedies under the Agreement, any sum not paid by Client to Dial800 within thirty (30) days of the date of invoice shall incur a late charge of the greater of $100 or six percent (6%) of the sum due, in addition to interest as allowed by law. Client and Dial800 agree that the foregoing is reasonable and appropriate.
The term of the Agreement begins on the day of Activation (usually 5–10 business days after the mutual execution of the Agreement) and continues through the Term listed on the SOF (the "Initial Term"). Upon expiration of the Initial Term, the Agreement shall automatically renew for a term equal to the Initial Term unless terminated by either party upon thirty (30) days' prior written notice.
Upon the expiration of the Term, you can either extend the Term on such terms as are mutually agreeable to Dial800 and you (and be bound for the balance of the Term, as extended), or not extend the Term, in which case Dial800 shall have the right to terminate the Agreement at any time or modify the terms of the Agreement in its sole and absolute discretion. Notwithstanding the foregoing, the Agreement shall remain in force so long as Dial800 continues to provide any Services under any addendum or service agreement.
If you choose not to extend the Term, you will only be responsible for charges through the date of cancellation. Any usage charges up to that point will be calculated and billed on your final invoice.
The following shall be deemed events of default under the Agreement:
Upon an event of default, in addition to any other rights or remedies available to Dial800 at law or in equity, Dial800 shall have the right, upon written notice to you, to terminate the Agreement. Upon termination of the Agreement, you shall no longer have the right to use the Number, and we shall have the right to immediately offer the Number to other parties in your service area. You shall not be reimbursed any portion of your set-up or licensing fees to the extent paid. If we terminate the Agreement, you release us from any loss caused by the termination and/or failure to enter into a new agreement, including but not limited to monies spent on advertising, marketing, and/or promotion of the Number or your business.
Charges for Services are exclusive of, and you are responsible for, applicable taxes, payphone surcharges, long-distance charges, and other regulatory-related charges as described in Section 13.
Los Angeles Communications Users Tax. For clients located within the boundaries of the City of Los Angeles, telecommunications services are subject to a communications users tax as described on the City of Los Angeles Office of Finance website. For more information, visit finance.lacity.gov and search for "Communications Users Tax."
No partner, manager, member, officer, director, shareholder, or agent of Dial800 shall be liable under the Agreement for the failure by Dial800 to perform any of its obligations. In no event shall we be liable for loss of profits or consequential or punitive damages; damages shall be limited to reimbursement of licensing fees during the period in which Client can prove any damage occurred.
Your use of our Services creates no joint venture or partnership between us, and we shall have no control over or knowledge of the conduct of your business. You agree to indemnify, defend, and hold us harmless from all costs, expenses, claims, or actions arising from or relating to your use of our Services and, if applicable, the Number.
Network and internet quality. We are not a telephone company or internet provider, and you are therefore aware that Dial800 cannot guarantee network or internet service quality; you release Dial800 from all liability relating thereto.
Do Not Call Registry. You understand that some phone numbers of callers ("Callers") we provide to you may appear on the federal and/or state Do Not Call Registry ("Registry"), and it is your responsibility to check the Registry prior to calling back these Callers.
Call recording. Dial800 provides software permitting clients to record calls. Client is aware that there are local, state, and federal laws, rules, and regulations regarding the recording of telephone calls, including but not limited to the obligation to notify the caller that the call is being or may be recorded. Dial800 assumes no liability for Client's failure to comply with such laws, rules, and regulations, and Client indemnifies, defends, protects, and holds Dial800 harmless from any and all liability relating thereto.
Test calls. Prior to printing, displaying, or publishing the numbers, Client agrees to test-call each number licensed, provided, or managed by Dial800 to ensure proper connection and routing. Dial800 is not responsible for any lost profits, lost revenue, advertising expenses, or any other expenses associated with the use or misuse of any number or services provided by Dial800.
Client acknowledges that there are state and federal laws and regulations, such as the Telephone Consumer Protection Act (TCPA) and others, regulating outbound calls for marketing and solicitation. Client agrees to understand and comply with these laws and holds harmless Dial800 Telecom LLC and its affiliates, successors, and assigns.
Dial800 may, at its sole discretion, monitor the usage of any user at any time. Such monitoring may include, but is not limited to, the review of data and information that users store on Dial800 systems. Dial800 can be expected to report activities that are or appear to be illegal to law enforcement or other governmental authorities for their possible investigation and prosecution, and to cooperate with law enforcement and other governmental authorities in order to satisfy any laws or regulations.
If Dial800 determines, in its reasonable discretion, that a user's use of any Service violates any applicable law, rule, or regulation, Dial800 may suspend or terminate any and all Services immediately, upon as much prior notification to the user as is practicable under the circumstances, if any.
You will indemnify and hold Dial800 harmless from and against any actual or alleged losses, costs, claims, liability of any kind, damages, expenses, or fees (including, without limitation, reasonable attorneys' fees) which may be incurred by you, Dial800, or any third party relating to or arising from your use of the Services. In addition, you will indemnify, defend, and hold Dial800 harmless from any and all claims (including claims by any governmental authority seeking to impose penal sanctions) relating to your use of the Services.
Firm Start Date (optional). If the Firm Start Date ("FSD") on your SOF is blank, your account will be activated in 3 to 5 business days from the mutual execution of the Agreement. Requests for an FSD after the mutual execution of the Agreement may be refused at our total and absolute discretion. Acceptance of an FSD subsequent to the Agreement will require a mutually executed addendum to the Agreement, which may include a rush fee.
You agree that you will not advertise the toll-free numbers provided by Dial800 until: (1) Dial800 notifies you that the numbers are active, and (2) you have placed successful test calls to each of the numbers.
Please test all phone numbers to ensure that proper connection and routing is in place for your calls. All numbers provided or managed by Dial800 must be thoroughly tested and called by Client prior to printing, displaying, advertising, or publishing the numbers. Dial800 is not responsible for any lost profits, lost revenue, or any other expenses associated with the use or misuse of any number or services provided by Dial800.
Notices under the Agreement shall be in writing to the other party by return-receipt email, facsimile, overnight courier, or certified mail to the signatories on the SOF, unless the parties are subsequently notified of any changes to those contact details. Our notice address is listed in Section 29.
This Part III governs the SMS/text messaging program that Dial800 (operated by RingSquared LLC) uses to communicate with customers and prospective customers. How we handle the personal information involved is described in the SMS/Text Messaging Program section of our Privacy Policy.
By opting in to Dial800's SMS messaging program, you consent to receive text messages from Dial800 at the mobile phone number you provide. Your consent is not a condition of purchase. Message and data rates may apply.
You may receive the following types of text messages from Dial800:
Message frequency varies based on your account activity and preferences. You may receive recurring messages. Typically, you can expect to receive no more than 10 messages per month, though frequency may increase during active campaigns or account events.
You may opt in to receive SMS messages from Dial800 by:
You can opt out at any time. Reply STOP to any message you receive from Dial800 to immediately unsubscribe from all SMS communications. You will receive a one-time confirmation message, after which no further messages will be sent unless you re-opt in. You may also opt out by contacting us at privacy@dial800.com or by calling 800.700.1987.
Reply HELP to any message you receive from Dial800 for assistance, or contact us directly:
Message and data rates may apply. Dial800 does not charge for sending or receiving text messages; however, your mobile carrier may charge standard messaging and data fees. Consult your wireless plan or contact your carrier for details. Dial800 is not responsible for any charges imposed by your carrier.
Our SMS program is supported on most major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, U.S. Cellular, and their affiliates. Carrier participation and availability may vary. Carriers are not liable for delayed or undelivered messages.
We respect your privacy. Your mobile phone number, opt-in information, and the content of SMS messages will not be sold, rented, or shared with third parties for their marketing purposes. We may share your information with service providers who assist us in delivering SMS messages, subject to confidentiality agreements. For full details on how we collect, use, and protect your information, please review our Privacy Policy.
Dial800 and its affiliates shall not be liable for any delays, failures, or errors in the delivery of any SMS messages, for any reason, including but not limited to:
Dial800 reserves the right to modify this Part III at any time. Changes will be effective immediately upon posting to this page. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.
These Terms, the Agreement, and any dispute arising out of or related to them, the site, or the Services are governed by and construed under the laws of the State of California without regard to choice-of-law principles. You agree to submit to the personal jurisdiction of the courts of the State of New Jersey. Venue for any action shall be in Bergen County, New Jersey. The successful party in any action shall be entitled to recover its legal fees, court costs, and litigation expenses.
We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page.
If either of us does not enforce any right or remedy available under these Terms, that failure is not a waiver of the right or remedy for any other breach or failure by the other party. Our waiver of any requirement in any one instance is not a general waiver of that requirement and does not amend these Terms.
If any part of these Terms is held invalid or unenforceable, that part shall be interpreted consistent with Applicable Laws as nearly as possible to reflect the original intentions of the parties, and the rest of these Terms remains in full force and effect. Section headings are for descriptive purposes only and are not used to interpret these Terms. The provisions of these Terms that are contemplated to be enforceable after termination shall survive your termination of Services.
Notwithstanding any other provision in any agreement to the contrary, Dial800 shall have the right to disclose to the public the fact that Client is a client of Dial800.
These Terms, together with the Privacy Policy, your SOF, and any policies incorporated by reference (including, for CloudVoice customers, the CloudVoice Terms of Service, Acceptable Use Policy, and E911 Policy), constitute the entire agreement between you and Dial800 regarding your use of this website and the Services, and replace all prior written or spoken terms, representations, promises, or understandings between you and us on those subjects.
These Terms are subject to applicable federal and state law (collectively, "Applicable Laws"). If there is a conflict, Applicable Laws govern these Terms. If there is a conflict between these Terms and a signed SOF or master service agreement, the SOF or master service agreement controls. If there is a conflict between these Terms and the CloudVoice policies with respect to CloudVoice services, the CloudVoice policies control.
Questions about these Terms? Contact us: