Your phone rings hardest exactly when nobody can answer it. Dial800's AI Voice Agents pick up every call, quote your live Toast menu, place pay-at-pickup orders straight into the POS, and book OpenTable and Resy reservations — while your staff keeps serving the room.
Every restaurant knows the sound: the phone ringing at 7:15 on a Friday while the host seats a six-top, the expo window backs up, and the bar is three deep. Nobody's ignoring the caller on purpose — there's simply no free pair of hands during service.
The caller on the other end is revenue. A takeout order, a party of four looking for a table tonight, a regular checking whether the kitchen's still open. When the call rings out, that order gets placed with whoever answers next — and that table books somewhere else.
Voicemail doesn't save the sale. Hungry callers don't leave messages; they call the next restaurant on the list. And after close, the calls keep coming — 40% of business calls happen outside standard hours.
Hiring for the phone isn't realistic. No restaurant staffs a dedicated phone position through a full service — the labor math doesn't work. The phone has always been the job everyone owns and no one can get to.
The AI host doesn't take a message and hope someone calls back. It does the caller's actual errand — against your live systems — and hands off to a human the moment anyone asks.
"Do you have anything gluten-free?" "How much is the family platter?" The AI searches your live Toast menu and quotes current items and prices — not a stale PDF from last spring.
The AI takes the full order conversationally and places it directly into Toast as a pay-at-pickup order. It hits the kitchen like any other ticket — no tablet, no transcription, no callback.
Availability checked and tables booked through your own OpenTable or Resy account — and existing reservations found or canceled when plans change. No double entry, no house book to reconcile.
The everyday questions that interrupt service — "Are you open Monday?" "Where do I park?" "Is the patio dog-friendly?" — answered instantly from your own business information.
"Is my pickup ready?" The AI checks the order's status in Toast and tells the caller — without anyone in the kitchen stopping to grab the phone.
Large parties, private events, complaints, or callers who just want a person: the AI transfers to the host stand or a manager on request, with the context of the call so far.
No middleware, no manual re-entry. The AI host acts through your own Toast, OpenTable, and Resy accounts — so orders and reservations land where your staff already works.
The AI quotes the live menu with prices and places phone orders straight into the POS — plus hours, order status, and reservation requests.
An AI host that checks availability, books, finds, and cancels reservations. Connect with just your Restaurant ID.
Reservation availability, booking, and upcoming-reservation lookups — handled conversationally through your restaurant's Resy account.
The AI host isn't a black box. Every call — AI-handled or human-answered — is recorded and transcribed, then analyzed by VoiceInsights AI and labeled automatically with AI Tagging: takeout order, reservation, hours question, complaint, event inquiry.
AI Call Trends turns those calls into operating intelligence — which dishes callers ask about, when order calls peak, what questions your website fails to answer. And with call tracking numbers on your ads and listings, you know whether it was the local search listing or the neighborhood mailer that made the phone ring.
Running three locations or thirty, Dial800 routes each caller to the right restaurant — by the number dialed, caller geography, or time of day — with each location's AI host connected to that location's own Toast menu and reservation book.
CallView360 dashboards compare locations side by side: call volume, answered vs. AI-handled, orders placed, reservations booked. Group operators finally see the phone channel the way they already see sales — per location, in one place.
Put an AI host on your line tonight — every call answered, every order in the POS, every table booked. Plans start at $79/mo with AI Voice Agent minutes included.