Dinner service is exactly when reservation calls go unanswered — and every missed call is a table that books somewhere else. Connect OpenTable to Dial800's AI Voice Agents and an AI host answers every call: checking live availability, booking tables, finding existing reservations, and handling cancellations. Connected with just your Restaurant ID — Dial800 holds the platform credential.
The full reservation desk, as four tools — each individually allow-listable per agent.
Live availability for any date, time, and party size (check_reservation_availability) — the AI offers real tables, not maybes.
Once the caller picks a time, the reservation goes straight onto the book (book_reservation) while they're still on the line.
“What time is my reservation?” answered instantly (find_reservations) — no putting the caller on hold to check the book.
Cancellations get handled politely and immediately (cancel_reservation), freeing the table for someone else instead of becoming a no-show.
A hypothetical Friday-evening call, taken while your host stand is three deep. The AI handles it end to end — your staff never breaks stride, and the table gets booked instead of lost.
Restaurants running AI phone coverage stop trading walk-in service against ringing phones. See how it fits the rest of the operation on our restaurant solutions page.
“Do you have anything for four people tomorrow around eight?”
check_reservation_availability queries live availability. “I have 7:45 or 8:30 for a party of four — which do you prefer?”
book_reservation confirms 8:30 under the caller's name, with party size and any notes captured.
Later, a caller needs to cancel. find_reservations locates the booking, the AI confirms it, and cancel_reservation releases the table.
No API keys, no developer account — the simplest restaurant integration we offer.
Connect with your OpenTable Restaurant ID (RID). Dial800 holds the platform partner credential, so there's nothing else to provision.
Choose which tools each agent may use. Many restaurants start with availability and booking, then add cancellation once they're comfortable.
Attach OpenTable to your main line's AI host, an overflow agent for peak hours, or an after-hours line — each with its own tool set.
Your OpenTable credentials are stored with Dial800 and resolved server-side at our MCP gateway — they are never sent to the AI model. Read about Dial800 security →
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Connect OpenTable with your Restaurant ID and let an AI host answer every reservation call — even in the middle of Friday service.