CloudVoice (formerly BizCloud) gives your team a full business phone system — voice, SMS, voicemail, auto-attendant — with Dial800 analytics automatically built into every call. No other UCaaS does this.
CloudVoice is not just another UCaaS. It is the only business phone system where every call automatically gets full AI analytics.
CloudVoice is a complete cloud business phone system (UCaaS) built on MetaSwitch infrastructure. It gives your team everything they need — HD voice calls, business SMS, voicemail, auto-attendant, hunt groups, and a softphone app — all managed from a single dashboard.
Every call that flows through CloudVoice gets full Dial800 analytics — automatically. That means AI transcription, sentiment analysis, keyword tagging, and attribution on every single conversation.
No other UCaaS platform does this. RingCentral, Dialpad, and Vonage offer basic call logs. Dial800 offers AI-powered conversation intelligence on every call — natively, with zero additional setup.
Enterprise-grade communications features powered by MetaSwitch infrastructure — with analytics on every interaction.
Crystal-clear HD voice with unlimited domestic calling. Call transfer, three-way conference calling, caller ID, call waiting, and do-not-disturb — all the features your team expects from a professional phone system.
Send and receive business SMS from your company number. Two-way messaging keeps conversations flowing, and every text interaction is tracked with full SMS analytics in your Dial800 dashboard.
Visual voicemail lets your team scan messages at a glance. Voicemail-to-email delivers messages directly to inboxes, and voicemail transcription means you never have to listen to a recording to know what a caller needs.
Greet every caller professionally with a customizable auto-attendant. Build multi-level IVR menus, configure business hours routing, and direct callers to the right department or person — automatically.
A softphone app for iOS and Android on every CloudVoice seat. Make and receive calls from anywhere, access voicemail, view call history, and stay connected — no desk phone required.
Ring multiple extensions simultaneously or sequentially — so your team never misses a call. Configure ring strategies by department, time of day, or agent availability to keep response times fast.
CloudVoice puts the details that usually require a support ticket — ring strategies, E911, caller ID, devices — directly in your hands.
Pick the ring strategy that fits each team: linear (always start at the top), circular (pick up where the last call left off), uniform round-robin, uniform longest-idle (fairest distribution), ring-all (every phone at once), or random weighted. Configure per group, change anytime.
Manage Enhanced 911 dispatch addresses and Caller ID Name (CNAM) per subscriber, right from your dashboard. Update a user's E911 location when they move, and control exactly what name appears on outbound caller ID — no support ticket, no waiting.
Prefer hardware on the desk? CloudVoice supports a published list of compatible IP phones alongside the softphone and Teams clients. Mix and match per user — desk phone, mobile app, desktop, or Teams — and every device gets the same analytics.
Your business phone should not just connect calls — it should make every call smarter.
Every call on CloudVoice flows through Dial800’s analytics engine. That means every internal and external call automatically gets:
Every call transcribed in real time with speaker separation. Searchable, shareable, and stored in your dashboard.
Know how every conversation went — positive, negative, or neutral — without listening to a single recording.
Automatically detect and tag keywords that matter to your business: competitor mentions, product names, objections, buying signals.
Full call recording with configurable retention. Review calls, train staff, and ensure compliance — all from one place.
Know exactly which campaign, channel, or keyword drove each call. Connect your phone system to your marketing ROI.
RingCentral and Dialpad offer basic call analytics — call duration, missed calls, simple logs. Dial800 offers AI-powered conversation intelligence on every call that flows through your business phone.
That means you do not need to buy a separate conversation intelligence tool. You do not need to pipe calls to a third-party transcription service. You do not need to manually tag and categorize calls.
It just happens — on every call, automatically.
Your team already lives in Microsoft Teams. Now give them PSTN calling with conversation intelligence built in.
Most Teams Direct Routing providers require a third-party Session Border Controller, complex configuration, and expensive professional services. Dial800 handles all of that for you.
Provision PSTN calling through Teams in minutes — self-service, from your Dial800 dashboard. No SBC hardware, no third-party vendor, no professional services fees.
And every Teams call gets full Dial800 analytics automatically.
Connect your Microsoft 365 tenant to Dial800 and enable PSTN calling through Teams — no third-party SBC needed.
Make and receive external calls directly from the Teams interface. Your team never leaves the app they already know.
Every Teams call gets AI transcription, sentiment analysis, keyword tagging, and attribution — the same analytics as every other Dial800 call.
Assign and manage direct inward dialing numbers for every user from your Dial800 dashboard.
Authorize Dial800 through the standard Office 365 tenant consent flow, then assign numbers user by user. Your team calls from the Teams desktop and mobile apps immediately.
Full Enhanced 911 compliance for every Teams user — required for business PSTN and handled automatically.
CloudVoice and the Dial800 AI contact center run on the same platform. Start with phone seats today, and turn on contact center capabilities when you need them — no migration, no rip-and-replace.
Agents take and make calls from a full console in the browser — no installs, no desk phone required.
Real contact-center queues with service-level targets, position announcements, and queued callbacks so callers never have to wait on hold.
Agents see live transcripts and AI-suggested answers from your knowledge base while the caller is still talking.
AI scores every conversation against your quality rubric automatically — no more sampling 2% of calls by hand.
Live wallboards, listen-in, whisper coaching, and barge give supervisors full visibility and control over the floor.
Desk phones and Microsoft Teams seats work as contact-center endpoints in device mode — agents can take queue calls on the hardware and apps they already use, while supervisors get the same queue analytics either way.
Because it is one platform, the upgrade path is a configuration change, not a new vendor: same numbers, same routing, same dashboard, same analytics.
No hidden fees. Analytics included on every seat. Scale from a few seats to full enterprise deployment.
$29/seat/mo
Annual billing
$35/seat/mo month-to-month
$15/seat/mo
Growth ($899/mo) includes 3 UCaaS seats + 3 Teams Direct Routing seats
Enterprise ($2,500/mo billed annually) includes 25 UCaaS seats, 25 Teams Direct Routing seats, 5 AI Contact Center agent seats
Whether you are on Teams, replacing a legacy PBX, or scaling a growing team — CloudVoice is built for you.
You already use Teams for chat, meetings, and collaboration. Now add PSTN calling with full analytics — without switching platforms. Teams Direct Routing at $15/seat gives your team external calling through the app they already know, with AI transcription, sentiment analysis, and attribution on every call.
Your on-premise phone system is aging, expensive to maintain, and gives you zero visibility into calls. CloudVoice replaces it with a modern cloud phone system — and unlike RingCentral or Vonage, you get AI-powered analytics on every call from day one. Modernize your phones and gain intelligence in one move.
You need a professional phone system that scales as you hire, with auto-attendant, hunt groups, and a softphone app. CloudVoice grows with you — start with 3 seats on the Growth plan and expand to 25 included seats on Enterprise, with more at $29/seat. And every seat includes full analytics, so you have visibility into every conversation as your team scales.
CloudVoice is the only business phone system that gives you full AI analytics on every call — transcription, sentiment, tagging, and attribution — automatically. Start your 14-day free trial and hear the difference.