Manage multiple clients, automate call QA, and prove the value of every campaign — all from one platform. Dial800 gives your agency the call tracking, AI analytics, and voice agents your clients need.
You know the drill. Your clients spend six figures on media and then ask, "So... which campaigns actually drove phone calls?" And you're stuck pulling reports from three platforms, manually listening to call recordings, and hoping the numbers add up.
Your clients invest heavily in TV, radio, digital, and direct mail. But when the phone rings, attribution disappears. Without call-level data tied to every campaign, you are left guessing which channels actually perform — and your clients are left wondering if their spend is working.
Each client has different tracking numbers, routing rules, reporting requirements, and KPIs. Multiply that by ten or twenty clients and you have a management nightmare — especially when you are toggling between platforms that were never built for multi-client workflows.
Someone on your team is listening to call recordings — or worse, nobody is. Either way, you are missing insights. You cannot manually QA hundreds of calls per client per week, so call quality falls through the cracks and clients never get the full picture.
End of month hits and your team scrambles to compile call data, match it to campaigns, build client-facing reports, and deliver them before the next meeting. There has to be a better way — and there is.
Dial800 was built with agencies in mind. From sub-account management to AI-powered call QA, everything you need to run a world-class call tracking operation lives in one dashboard.
Separate dashboards for every client, centralized billing under your agency account, and individual reporting — all managed from a single login. No more juggling platforms or losing track of which numbers belong to which client.
VoiceInsights AI automatically transcribes, tags, and scores every call across every client account. Sentiment analysis, keyword detection, and outcome tagging replace hours of manual listening — so your team focuses on strategy, not recordings.
Generate polished, client-facing reports for every sub-account. Automate delivery on a schedule so your clients get fresh data without your team lifting a finger. Look like heroes every single month.
Each client gets their own login and sees only their data — tracking numbers, call recordings, AI analytics, and campaign performance. You control permissions and customize views so every stakeholder sees exactly what matters to them.
Push call data to any system with our full REST API. Set up real-time webhooks for call events. Build custom reporting dashboards, automate workflows, and integrate Dial800 data into the tools your agency already uses.
Native integrations with HubSpot and Salesforce push call data directly to your clients' CRMs. Connect to 3,000+ additional tools through Zapier. Every call, every lead, every insight — automatically synced where your clients need it.
When a call reaches a human, your agents work from a single screen: live transcription as the caller speaks, AI-suggested answers pulled from your own documents, and the caller's full journey — the ad they clicked, the web pages they visited, and every past call. After hang-up, auto-QA scores every call with quoted evidence from the transcript, so coaching runs on facts instead of spot checks. Explore the AI Contact Center →
Every feature below was designed specifically for the multi-client, high-volume reality of agency life.
Scale at your pace. The Accelerate plan supports up to 5 sub-accounts — perfect for boutique agencies managing a handful of clients. The Growth plan scales to 25 sub-accounts for growing shops. And Enterprise offers unlimited sub-accounts for the largest agencies.
Build custom reporting portals, automate client onboarding, pull call data into your internal BI tools, or create bespoke integrations. Our API gives you programmatic access to everything — call logs, recordings, transcriptions, AI tags, campaign data, and more. Comprehensive documentation and dedicated developer support included.
Get real-time notifications the moment a call event occurs. Route webhook payloads to your CRM, your client's CRM, a Slack channel, or a custom endpoint. Configure per-client webhook destinations so each client's call data flows exactly where it needs to go — instantly.
Native HubSpot and Salesforce integrations sync call data, AI summaries, sentiment scores, and lead tags directly into your clients' CRM records. For everything else, Zapier connects Dial800 to 3,000+ tools — Google Sheets, Slack, Monday.com, you name it. Your clients' workflows stay intact while call intelligence flows in automatically.
Access Dial800's premium inventory of toll-free and vanity numbers for your clients. Memorable 800 numbers boost response rates on TV, radio, and print campaigns. Search and provision numbers instantly from your dashboard — no waiting on provisioning teams or third-party vendors.
Define custom questions for each client — "Did the agent mention the promotion?" "Was the caller a qualified lead?" — and Dial800's AI automatically answers them on every call. Structured data extraction replaces hours of manual call review with instant, automated QA across all your client accounts. Learn more about AI Tagging →
Stop just tracking calls — start handling them. Offer AI-powered call answering as a managed service to your clients and open a recurring revenue stream your competitors cannot match.
Set up AI Voice Agents for each client account — customized scripts, unique knowledge bases, client-specific routing rules. After-hours coverage, lead qualification, overflow handling — each agent is tailored to your client's business and managed entirely from your Dial800 dashboard.
AI Voice Agent minutes cost you $0.15 to $0.20 per minute. Package the service however you want — flat monthly fee, per-minute markup, or bundled with your media management. Your clients get 24/7 call coverage; you get a new line item on every invoice.
Every AI-handled call gets the same VoiceInsights treatment as human calls — transcription, tagging, sentiment scoring, and attribution. Your clients see the complete picture, and you can prove that their after-hours AI agent booked 47 appointments last month. That is retention fuel.
Configure AI Voice Agents through a visual interface — define conversation flows, connect knowledge bases, set escalation rules. Deploy in minutes, iterate in real time. Your team does not need to write a single line of code.
Two more revenue lines for your agency: resell AI voice agents as a managed service, and tap the pay-per-call Leads Marketplace to buy or sell qualified inbound calls for your clients. Your agency stays front and center with your clients while Dial800 does the heavy lifting.
Both plans include full AI analytics, call tracking, and sub-account management. Pick the tier that matches your client roster today — and scale as you grow.
Best for: Small agencies managing 1 to 5 clients.
Best for: Growing agencies managing 5 to 25 clients.
Need more than 25 clients? See Enterprise pricing or call us for custom volume packages.
"We switched from CallRail to Dial800 for the routing capabilities and stayed for the AI. VoiceInsights saves our team 20+ hours a week on call QA across our client accounts. The sub-account management is exactly what agencies need."
Our agency partners are our most successful customers — and we invest in that relationship. The Dial800 Agency Partner Program gives you the tools, pricing, and support to grow your call tracking practice and deliver more value to every client.
Preferred rates on tracking numbers, minutes, and AI Voice Agent usage. The more clients you bring, the better your margins. Custom pricing available for agencies managing 25+ accounts.
Your agency gets a named account manager who knows your business, your clients, and your goals. Direct access via phone, email, and Slack — not a generic support queue.
Joint case studies, co-branded webinars, guest blog placements, and inclusion in our agency partner directory. We help you showcase your expertise and reach new prospects.
Agency partners get first access to new platform capabilities, beta features, and product roadmap previews. Shape the tools your team will use before they hit general availability.
Everything you need to know about running multi-client call tracking on Dial800.
Start your 14-day free trial and see why agencies are switching to Dial800 for multi-client call tracking, AI-powered QA, and voice agents that prove ROI on every campaign.