Six AI insight tools, throughout your call journey — AI Call Summaries, AI Suggested Next Actions, Sentiment Analysis, AI Tagging, AI Keyword Tagging, and the Dial800 AI Assistant. Know what happened on every call without listening to a single one.
VoiceInsights AI transforms raw phone calls into structured, searchable, actionable data — automatically. Every call that flows through your Dial800 tracking numbers gets the full AI treatment: AI Call Summaries, AI Suggested Next Actions, Sentiment Analysis, AI Tagging, AI Keyword Tagging, and the Dial800 AI Assistant.
Every inbound and outbound call is transcribed automatically with speaker separation. Full transcripts are searchable, exportable, and available within minutes of call completion. No setup, no per-minute fees — it just works.
AI evaluates the emotional tone of every call — positive, negative, or neutral — for the overall call and per conversation segment. Spot frustrated callers before they churn, and identify your happiest customers for upsell opportunities.
Define custom keyword lists that matter to your business — competitor mentions, product names, pricing objections, compliance phrases — and VoiceInsights AI flags every instance. Plus, AI auto-detects topics and themes you did not think to look for.
Every call gets an AI-generated 2-3 sentence summary that captures the caller's intent, the outcome, and any follow-up needed. Your team gets the critical context without scrubbing through recordings or reading full transcripts.
Based on call content and outcome, VoiceInsights AI recommends specific next steps — schedule a follow-up, send a quote, escalate to a manager, or flag for compliance review. Your team always knows what to do next.
Ask your entire call history anything in plain English. The AI Assistant builds filters, runs and schedules reports, and exports data — and can even update call routing — always behind explicit confirmation with a full audit trail.
From the moment a call connects to the moment your team acts on it, VoiceInsights AI handles everything in between — no manual effort, no delays.
Every call on your Dial800 tracking numbers is automatically recorded with high-fidelity audio. Recordings are stored securely and available on demand.
Within minutes, VoiceInsights AI transcribes the call, identifies speakers, runs sentiment analysis, detects keywords, generates a summary, and assigns outcome tags — all automatically.
Transcripts, summaries, sentiment scores, tags, and suggested actions appear in your Dial800 dashboard. Data flows into your reports, filters, and integrations immediately.
Sales reps follow up on hot leads with full context. Managers coach agents based on real data. Marketers see which campaigns drive the best conversations — not just calls.
Manual QA means listening to a tiny fraction of calls and hoping you catch what matters. VoiceInsights AI scores, monitors, and evaluates 100% of calls — automatically.
Define your scorecard — greeting quality, product knowledge, objection handling, closing technique, required disclosures — and VoiceInsights AI evaluates every agent on every call. No sampling, no guessing. Scores are objective, consistent, and available in real time.
Required disclosures missing? TCPA consent not captured? Regulated language used incorrectly? VoiceInsights AI flags non-compliant calls instantly so your compliance team can act before a problem becomes a lawsuit. Set custom compliance rules by campaign, team, or call type.
Identify which agents need coaching and exactly where they are falling short. VoiceInsights AI surfaces patterns — an agent who consistently misses the upsell opportunity, another who rushes through objections. Managers get specific, data-backed coaching priorities instead of vague impressions from a handful of listened calls.
Every call is automatically tagged with AI-detected outcomes, topics, and sentiments. Search, filter, and report across thousands of calls in seconds.
Appointment Set, Quote Given, Sale Closed, Callback Requested, Wrong Number, Voicemail — AI tags the result of every call so you can filter and report on outcomes without any manual disposition work.
Pricing Discussion, Service Inquiry, Complaint, Billing Question, Competitor Mention — AI identifies what each call was about. Track topic trends across time, campaigns, and agents.
Positive, Negative, Neutral, Frustrated, Satisfied — every call carries a sentiment label. Build reports that surface problem areas and celebrate wins.
Find every call where a specific keyword, tag, or phrase appeared. Filter by date range, campaign, tracking number, agent, sentiment, or outcome. Export results for deeper analysis.
Build reports around any combination of tags. Which campaigns generate the most "Appointment Set" calls? Which agents have the highest "Sale Closed" rate? The data is there — just ask.
Combine filters by date, campaign, agent, tracking number, call duration, sentiment, outcome tag, and keyword. Drill into the exact slice of calls you need — instantly.
Forget building reports. Just ask. The Dial800 AI Assistant understands natural language queries and returns results from your entire call history instantly.
The Dial800 AI Assistant lets you ask your entire call history anything in plain English. It builds the filters for you, runs and schedules reports, exports data — and can even update your call routing — always behind explicit confirmation with a full audit trail. Just type what you want to know:
"Show me all calls where the caller mentioned a competitor" — AI returns every matching call with the exact transcript excerpt highlighted.
"Which agent had the highest close rate last month?" — AI calculates and ranks agent performance from call outcomes.
"What are callers complaining about this week?" — AI analyzes negative-sentiment calls and surfaces recurring themes.
"Find calls from the Google Ads campaign where pricing was discussed" — AI cross-references campaign attribution with topic tags.
No SQL. No report builder. No waiting. Just answers — from the data that already lives in your calls. And when you ask it to change something, like routing, it shows you exactly what it will do and waits for your explicit confirmation — every action is logged in a full audit trail.
You asked:
"How many calls mentioned pricing concerns this week?"
Dial800 AI Assistant:
47 calls this week mentioned pricing concerns. That is up 23% from last week. Top related phrases: "too expensive" (19), "competitor price" (14), "discount available" (11). Most affected campaign: Google Ads — Brand.
VoiceInsights AI analyzes every call as it happens. These companion tools work across all of them at once.
Emergent topics, sentiment shifts, and trending issues discovered automatically from your own calls — an early-warning system that flags a spike in complaints or a new competitor mention before it becomes a problem.
Explore AI Call TrendsFind calls by meaning, not just keywords. Search "customer returned a lawnmower" and get every matching conversation — even when those exact words were never spoken on the call.
Explore AI SearchManual call QA is expensive, inconsistent, and limited. VoiceInsights AI analyzes every call at a fraction of the cost.
A team of 10 agents generating 50 calls/day each means 500 calls daily. Listening to even 20% at 5 minutes each = 8+ hours/day of QA labor.
At $25/hour, 40 hours/week of manual listening costs $4,000/month — and you still only hear a fraction of calls. VoiceInsights AI covers 100% for a flat fee.
No more sampling 5-10% of calls and extrapolating. Every single call is transcribed, scored, tagged, and summarized. Nothing slips through the cracks.
Whether you receive 100 calls or 10,000 calls this month, VoiceInsights AI processes them all. No per-minute charges, no overage fees, no surprise bills.
The math is simple: $25/hr × 40 hrs/week × 4 weeks = $4,000/month in QA labor. VoiceInsights AI replaces that cost while covering every call — not just the 10-20% a human can listen to. That is not just savings. That is a fundamentally better way to do QA.
See how VoiceInsights AI stacks up against manual QA and enterprise conversation intelligence tools.
| Feature | VoiceInsights AI | Manual QA | Gong / Chorus |
|---|---|---|---|
| Call Transcription | All Calls — AI | None | AI |
| Sentiment Analysis | AI — Every Call | Subjective / Manual | AI |
| Cost | $ Included | $$$$ Labor | $$$ Per Seat |
| Call Tracking Integration | Native — Built In | None | None |
| Setup Time | Minutes | N/A | Weeks |
| Designed For | Marketing + Sales | Anyone (Manual) | Sales Teams Only |
| AI Voice Agent Integration | Native | None | None |
| Campaign Attribution | Full Attribution | None | Limited |
Go beyond keyword detection. AI Tagging uses AI reasoning to answer custom questions about every call — automatically extracting structured, actionable data from conversations.
AI Tagging is fundamentally different from keyword tagging. Instead of searching for exact word matches, you define a list of custom questions — and Dial800's AI reads each call transcript to intelligently answer them.
Each question has an expected answer type: Yes/No, numeric value, dollar amount, date, name, or free text. After every call, the AI analyzes the full conversation context and delivers structured answers — no manual review required.
"Did the agent disclose all required disclosures?" "Was the privacy notice read?" — automated compliance monitoring on every call.
"Does the caller meet our budget threshold?" "How many locations do they have?" — score and qualify leads automatically.
"Did the rep follow the sales script?" "Was the upsell mentioned?" — coach your team with data, not guesswork.
AI call intelligence scales with your plan. Start with essentials and unlock the full power as you grow.
Core AI on every call
Full AI analytics suite
Unlimited AI + Dial800 AI Assistant
VoiceInsights AI gives your team complete visibility into every call — automatically. No headphones required.