Every phone order your kitchen takes by hand is a stretch of counter time, a possible mishear, and a customer on hold. Connect Toast to Dial800's AI Voice Agents and the AI takes the order itself: quoting the live menu with real prices, totaling it, and placing it directly into your POS as a pay-at-pickup order. It also answers hours, checks order status, and takes reservation requests — a Toast AI phone agent for the whole front of house.
Seven tools covering ordering, status, hours, and reservations — each individually allow-listable per agent.
The AI finds items on your live menu (search_menu) — including answering “do you have anything gluten-free?” from what's actually on it.
Callers who ask “what do you have?” get a natural overview (get_menu_overview) instead of a recitation of 90 items.
The AI totals the order with current prices (price_order) and reads it back before anything is placed — no surprises at pickup.
Confirmed orders go straight into the POS (place_order) as pay-at-pickup — the kitchen sees it like any other ticket.
“Is my order ready?” answered from the POS (check_order_status) without anyone shouting across the pass.
The single most common question on any restaurant line (get_business_hours), answered correctly every time — holidays included.
The AI captures reservation requests (make_reservation_request) so dine-in interest never bounces off a busy line.
A hypothetical dinner-rush call. The order lands on the kitchen's screen the same way a counter order would — except nobody stopped working the line to take it.
During a rush, that's the difference between phone orders being extra revenue and phone orders being the thing you quietly let ring. More on the full setup at our restaurant solutions page.
“I'd like to order pickup — what pastas do you have tonight?”
search_menu returns tonight's pasta dishes with prices — only items that are actually available.
price_order totals it; the AI reads the order and total back, and the caller confirms.
place_order sends it to the kitchen as pay-at-pickup, with a ready-time estimate for the caller.
If the caller rings back, check_order_status answers “is it ready?” straight from the POS.
Connect by Restaurant GUID, allow-list the tools, assign your agents.
Connect Toast by entering your Restaurant GUID in the Dial800 dashboard — that identifies your location to the integration.
Choose per agent from all seven tools. Start with menu and hours, add ordering when you're ready — place_order only works if you've enabled it.
Give your main line the full ordering toolkit and an after-hours agent just hours and reservation requests — each agent has its own set.
Your Toast credentials are stored with Dial800 and resolved server-side at our MCP gateway — they are never sent to the AI model. Read about Dial800 security →
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Connect Toast and turn every phone call into a POS ticket — menu quoted, order priced, kitchen notified, staff uninterrupted.