The most common call to any store is also the easiest to automate — if your phone system can see your Shopify data. Connect your store to Dial800's AI Voice Agents and the AI answers order-status calls instantly, with verification against the caller built into the tool. It also searches your catalog, quotes product details, and shares store information — a Shopify voice AI integration that works your phone line 24/7.
Four tools that cover the calls stores actually get — each individually allow-listable per agent.
The agent searches your live catalog (search_products) to answer “do you carry…?” questions with real inventory, not guesses.
Sizes, variants, prices, descriptions (get_product_details) — the AI reads from the same catalog your website shows.
Policies, contact details, and store basics (get_store_info) answered consistently on every call.
The headline act: order status verified against the caller (lookup_order_status), so customers get answers and strangers get nothing.
A hypothetical customer-service call to a store running the Shopify connection. What used to be an email ticket with a two-day turnaround becomes a forty-five-second phone call.
Every one of these calls the AI absorbs is a support ticket that never gets opened — and a customer who hangs up satisfied instead of refreshing a tracking page.
“I ordered last week and haven't seen a shipping email yet.”
lookup_order_status checks the order — verified against the caller — and finds it. “I see your order; it shipped this morning.”
“While I have you — does that come in a larger size?” search_products and get_product_details answer from the live catalog.
The caller knows where their order is and what to buy next. No ticket, no hold time, no human required.
A Shopify custom app, per-tool allow-listing, and assignment to any agent.
Create a custom app in your Shopify admin and add its API tokens in the Dial800 dashboard. You control the app's scopes on the Shopify side.
Enable only what each agent needs. A marketing line might get catalog tools only; your support line adds lookup_order_status.
Attach the store to any AI Voice Agent — your main customer-service line, after-hours coverage, or both.
Your Shopify credentials are stored with Dial800 and resolved server-side at our MCP gateway — they are never sent to the AI model. And order details are only shared after verification against the caller. Read about Dial800 security →
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Connect your Shopify store and let AI Voice Agents answer the calls your support inbox dreads — instantly, around the clock.