Call Routing Features List
Improve Your Caller Experience and Campaign Performance
Key Features
One Screen Routing Management
Easily manage your call flows with the one-screen routing management interface.
Unlimited Routing Rules
Use our 30+ pre-configured routing rules individually or stacked to customize your routing down to the granular level for optimized call flows.
Unlimited Routing Profiles
Design as many call flows as you need to meet your business phone service needs.
Geo-Location Routing
Deliver your calls automatically based on many options, including your inbound callers’ area or zip code location.
Time of Day Scheduled Routing
Set up your routing based on time of day to load balance call volumes, deliver to specific recipients based on schedules and more.
Agent Availability Routing
Route in real-time to available agents to minimize hold times and maximize your caller’s experience.
Call Distribution Groups
Deliver your calls via round-robin, hunt groups, percentage allocations and location-based criteria.
Agent Queues
Simultaneous call handling with VIP caller lists, music on hold, callback and place in-line features.
Threshold, Spike & Overflow Management
Set up your call routing to handle any critical issue that may come your way. Whether dealing with a call center dropping calls or a media campaign generating peak volumes, use Accuroute® to keep your calls connecting.
Open API Framework
API’s are meant to be flexible to utilize your data wherever you choose. With Dial800 open API, you can deliver your calls and call data to any destination. Learn more about our integrations.
Simplify Your Complex Routing Challenges
Dial800 sets itself apart from the competition by our call routing solutions and we’ve never met a call routing request we couldn’t handle. We look forward to hearing about your business call routing goals.
Call Routing and Call Centers
As an all in one call management platform, Dial800 partners with many call centers to delivery routing and tracking to external teams and back into Dial800 for complete call routing management and analytics. We work to optimize performance, provide technical oversight and real-time performance reporting. Learn more about our Inbound Call Management Review service available.