Self Service Interface
AccuRoute® gives you complete control of your inbound call traffic. Use a wide array of customized routing rules to define how your calls will be routed. Next, group these rules to create simple to advanced routing profiles that connect your calls in the way that best serves your specific business needs. Log in from anywhere, at any time to manage your routing profiles.
Route calls to different destinations based on the time of day or day of week. Ensure that the best person is available or that a live agent is always available. Scheduled routing can be applied to all calls, or specify call routing based on location. calls that go to specific destinations, ensuring maximum flexibility.
UNIFORM/PERCENTAGE CALL DISTRIBUTION
Use uniform call distribution to route calls to different locations, or percentage allocation to route a distinct percentage of calls to each location.