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When Seconds Count, Clients Count on Dial800

When Seconds Count, Clients Count on Dial800

Typically toll free numbers are thought of for increasing response in marketing and advertising.  However, in one client review when a true emergency arose, having a memorable number can be critical to saving lives. A Jewish all-volunteer emergency medical services organization staffed by Jewish Orthodox Emergency medical technicians needed help with their Los Angeles chapter, and Dial800 was happy to assist. The Dial800 team researched and came up with the number 800-613-1-911, with the intention of replacing a local number with a much more memorable number. For the Jewish community using this service, all of these digits are significant. The number 613 is the number of commandments in the Torah, 1 represents one higher power or the one to call, and 911 obviously equals “emergency.”

However, a new challenge developed for the organization: the local telephone carrier had a delay in forwarding the numbers to the dispatcher. As soon as the Dial 800 team became aware of the problem, they researched the issue and determined that the issues originated with the local telephone company and their forwarding capabilities. Dial 800 was able to remedy the problems by quickly rerouting the calls, and expediting them so that several seconds were saved as well as at least one ring on inbound calls. According to volunteer Ari Friedman, “These few seconds make a critical difference, so Dial 800’s help is really appreciated. As an example, just this Saturday morning we received a call for a child not breathing, a scenario where obviously every moment is vital.”

No matter what the nature of your calls, Dial800’s intelligent routing, FCC certified carrier coverage and toll-free numbers can help expedite your inbound traffic. And when a problem arises, Dial800 is ready 24/7 to resolve it. Since a business or service can never really predict the sense of urgency attached to an inbound inquiry, having the advantage provided by Dial800’s call management tools can save decisive seconds.

Article originally published April 2011

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