When a true emergency arises, having a memorable number can be critical to saving lives. So when Hatzolah, an all-volunteer emergency medical services organization staffed by Jewish Orthodox Emergency medical technicians, needed help with their Los Angeles chapter, Dial 800 was happy to assist. The Dial 800 team researched and came up with the number 800-613-1-911, with the intention of replacing a local number with a much more memorable number. For the Jewish community using this service, all of these digits are significant. The number 613 is the number of commandments in the Torah, 1 represents one higher power or the one to call, and 911 obviously equals “emergency.”
However, a new challenge developed for Hatzolah: the local telephone carrier had a delay in forwarding the numbers to the dispatcher. As soon as the Dial 800 team became aware of the problem, they undertook a deep investigation over the weekend and determined that the issues originated with the local telephone company and their forwarding capabilities. Dial 800 was able to remedy the problems by rerouting the calls, and expediting them so that several seconds were saved as well as at least one ring on inbound calls. According to volunteer Ari Friedman, “These few seconds make a critical difference, so Dial 800’s help is really appreciated. As an example, just this Saturday morning we received a call for a child not breathing, a scenario where obviously every moment is vital.”
No matter what the nature of your calls, Dial 800’s optimization tools, systems and toll-free numbers can help expedite inbound traffic. And when a problem arises, Dial 800 is ready 24/7 to resolve it. Since a business or service can never really predict the sense of urgency attached to an inbound inquiry, having the edge provided by Dial 800’s tool suite can save decisive seconds. In the case of the essential work that Hatzolah is performing, it might even help save a life.