How to Handle Higher Call Volumes During Your Busy Season
5 Tips for Managing Inbound Calls
Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING
Incoming calls vs. online forms?
No contest when it comes to lead value
In spite of all the high-tech forms of communication out there, successful salespeople often prefer one of the most traditional modes — phone calls. That’s because incoming calls, especially those gleaned . . . CONTINUE READING
Call Queue Management
Are you taking advantage of all the options in AccuRoute?
Call routing and queue management are easier than ever with Dial800’s AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling . . . CONTINUE READING
Should Local Businesses Use A Local Or A Toll Free Number?
Should Local Businesses Use A Local Or A Toll Free Number? Is a business better off using a local prefix or a toll free number? Those who argue in favor . . . CONTINUE READING
Understanding Buyer Behavior – Insights & Data Tools to Learn About Your Customers
They say that knowing your audience is everything. Whether you’re trying to nail a pitch or sell your product, it’s important to understand who you’re reaching out to and what . . . CONTINUE READING