Category: Call Routing

Managing Increased Call Volume During Holiday Rush and Busy Season

How to Handle Higher Call Volumes During Your Busy Season

5 Tips for Managing Inbound Calls

Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING

custom call routing and call queue management

Call Queue Management

Are you taking advantage of all the options in AccuRoute?

Call routing and queue management are easier than ever with Dial800’s AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling . . . CONTINUE READING

You have a business phone number now what

I bought a business phone number, now what?

Buying a memorable toll free business phone number is an important step to driving phone calls to your business! SoWith AccuRoute® from Dial800 you can create as simple or complex a routing system as you need. . . . CONTINUE READING

Caller’s Experience Matters

Your Caller’s Experience Matters…

Managing today’s economic climate has business owners realizing the importance of how they interact with their market. As 2020 rolls into summer, brands will be revisiting their strategy for landing . . . CONTINUE READING

Virtual call centers vs. on-site

Virtual call centers vs. on-site: Which should you choose?

If you’re planning to launch a call marketing campaign, one of your first decisions will be whether to deploy a virtual call center or an on-premise call center to handle . . . CONTINUE READING

Live wires: How incoming calls can drive sales

Live wires: How incoming calls can drive sales

Sure, your smartphone assistant Siri can come in handy with her real-time directions, immediate answers to questions and ability to remind us of important daily events. But it’s difficult to envision . . . CONTINUE READING

Best call-routing infrastructure allows multiple options

Best call-routing infrastructure allows multiple options

A couple of decades ago, the technology surrounding Dial800’s AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally . . . CONTINUE READING

Best call-routing infrastructure allows multiple options

Best call-routing infrastructure allows multiple options

A couple of decades ago, the technology surrounding Dial800’s AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally . . . CONTINUE READING

direct calls strategically

About routing: How to direct calls strategically

Back in the day, being able to forward an incoming call to anyone in your office was considered cutting-edge technology. Now technology has advanced to where call-routing software like Dial800’s . . . CONTINUE READING

routing

About routing: The right call to the right salesman

Think back to the dark ages of call routing, when you had no way of knowing who was on the other end when your phone rang. Fast-forward to the intelligence . . . CONTINUE READING