Category: Call Routing

5 Ways Healthcare Offices, Clinics, and Providers Uses Dial800

5 Ways Call Tracking is Transforming Healthcare Organizations

In today’s fast-paced healthcare landscape, efficiency and precision are paramount. With numerous stakeholders, from patients to practitioners, it’s vital that communication channels are optimized for clarity and ease. This is . . . CONTINUE READING

Healthcare Providers Trust Dial800 for Customer Experiences

In the realm of healthcare, every interaction carries immense weight. A missed call could mean an overlooked prescription, a delayed diagnosis, or a patient left waiting in uncertainty. For such . . . CONTINUE READING

Managing Increased Call Volume During Holiday Rush and Busy Season

How to Handle Higher Call Volumes During Your Busy Season

5 Tips for Managing Inbound Calls

Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING

custom call routing and call queue management

Call Queue Management

Are you taking advantage of all the options in AccuRoute?

Call routing and queue management are easier than ever with Dial800’s AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling . . . CONTINUE READING

You have a business phone number now what

I bought a business phone number, now what?

Buying a memorable toll free business phone number is an important step to driving phone calls to your business! So you got a business phone number, but do you know what to do next? . . . CONTINUE READING

Caller’s Experience Matters

Your Caller’s Experience Matters…

Managing today’s economic climate has business owners realizing the importance of how they interact with their market. As 2020 rolls into summer, brands will be revisiting their strategy for landing . . . CONTINUE READING

Virtual call centers vs. on-site

Virtual call centers vs. on-site: Which should you choose?

If you’re planning to launch a call marketing campaign, one of your first decisions will be whether to deploy a virtual call center or an on-premise call center to handle . . . CONTINUE READING

Live wires: How incoming calls can drive sales

Live wires: How incoming calls can drive sales

Sure, your smartphone assistant Siri can come in handy with her real-time directions, immediate answers to questions and ability to remind us of important daily events. But it’s difficult to envision . . . CONTINUE READING

Best call-routing infrastructure allows multiple options

Best call-routing infrastructure allows multiple options

A couple of decades ago, the technology surrounding Dial800’s AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally . . . CONTINUE READING

Best call-routing infrastructure allows multiple options

Best call-routing infrastructure allows multiple options

A couple of decades ago, the technology surrounding Dial800’s AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally . . . CONTINUE READING