Dial800 becomes the first provider to offer Inbound and Outbound Call Tracking of this kind, giving customers the ability to track, route, and analyze all of their calls.
LOS ANGELES (PRWEB) July 21, 2020
Dial800, a leading provider of call tracking and voice analytics solutions, announced today the release of their newest feature, Outbound Call Tracking. “Our Outbound Call Tracking capabilities can analyze businesses’ outbound calls to automatically uncover conversational insights, which management and marketers can then use to inform strategy, drive revenue growth, and improve the customer experience. Adding Outbound Call Tracking gives our clients a huge advantage in their call performance management. ” Dial800’s CEO, Kevin Alward explains. “Our customers’ needs are ever-changing, and to meet their needs we recognize the importance to grow and deliver new, innovative solutions. As the only provider to offer both inbound and outbound call tracking of this kind, we’re excited about the opportunities this opens up for our clients.”
What is Outbound Call Tracking?
Outbound Call Tracking gives you the ability to send calls out through the Dial800 platform, to help you gather meaningful data on the calls that are generating from your employees and/or agents to your prospects and customers. This means that in addition to routing inbound calls into Dial800, you’ll now have the capability to route and analyze your outbound calls, many times at a much more competitive rate than your current outbound carrier coverage.
Key Features of Dial800 Outbound
- Call Tracking – Call volumes, talk times, time of day, destination and more
- Voice Analytics AI – Automatic insight into keywords spoken during calls
- Call Recording – Transcription and PII redaction capabilities
- Sentiment Rating – Rate and score call success with tone, keyword analysis
- Agent/Employee – Individual Level Call Management
Dial800’s new outbound call tracking is quick and easy to implement with existing phone systems utilizing one of two options: Dial800’s SIP trunking service or via Hosted PBX business phone service.
Dial800 is built on 25+ years of client partnerships, delivering highly effective call and tracking performance for thousands of clients. Call us at 1-866-OUTBOUND or visit Dial800.com for more information.