Beyond words: How voice and body language can impact phone sales
Inbound call leads are second best only to in-person interactions. Since customers contacting you by phone have no visual, you may assume your inbound sales reps could be slouched in . . . CONTINUE READING
Inbound Calls – Why you may not want to set talk time limits
Online shoe and clothing retailer Zappos thinks customer communication is so crucial that inbound sales calls should last indefinitely. That’s an unusual stance when inbound call strategies generally dictate that time . . . CONTINUE READING
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