Introducing the Dial800 Knowledge Base!
The Dial800 website now features a new section you may have noticed – a detailed Dial800 Knowledge Base! With step-by-step articles, how to guides, detailed overviews of key features and . . . CONTINUE READING
Call Queue Management
Are you taking advantage of all the options in AccuRoute?
Call routing and queue management are easier than ever with Dial800’s AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling . . . CONTINUE READING
Live wires: How incoming calls can drive sales
Sure, your smartphone assistant Siri can come in handy with her real-time directions, immediate answers to questions and ability to remind us of important daily events. But it’s difficult to envision . . . CONTINUE READING
Best call-routing infrastructure allows multiple options
A couple of decades ago, the technology surrounding Dial800’s AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally . . . CONTINUE READING
How Call Routing Services Can Be the Best Relief in an Emergency
Emergencies happen. This is a part of life and business. Some emergencies can even be debilitating, if you aren’t prepared. However, it’s not always what the emergency is or its . . . CONTINUE READING
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