How to Handle Higher Call Volumes During Your Busy Season
5 Tips for Managing Inbound Calls
Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING
Call Queue Management
Are you taking advantage of all the options in AccuRoute?
Call routing and queue management are easier than ever with Dial800’s AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling . . . CONTINUE READING
I bought a business phone number, now what?
Buying a memorable toll free business phone number is an important step to driving phone calls to your business! So you got a business phone number, but do you know what to do next? . . . CONTINUE READING
Smart hiring: What traits do you want in an inbound sales rep?
If your company is implementing an inbound call marketing strategy, your sales reps are doubtlessly reaping the rewards of those viable leads. In the U.S., inside sales revenues are growing 300 . . . CONTINUE READING
The Importance of Flexible IVR Solutions in Times of Crisis
The coronavirus outbreak has had a profound effect on nearly every facet of modern business, from sales and marketing to customer service and beyond. At the start of 2020, few . . . CONTINUE READING
Smooth operator: Ban these 8 statements when closing inbound sales
Fielding inbound sales calls can be more an art than a science. And contrary to popular belief, it isn’t always easy. Sure, the caller has already shown an interest in . . . CONTINUE READING
Shopping for insights: What do you need in call tracking software?
If you’ve decided to optimize call marketing to promote your products, congratulations — you’ve taken the first step toward a time-proven methodology that can provide excellent ROI. Next, you’ll want . . . CONTINUE READING
Abracadabra! Transforming incoming calls to revenues
Marketing campaigns that drive incoming calls to your business are proving an effective mix of traditional and digital marketing these days. The numbers back that up. Due to the raging . . . CONTINUE READING
Measuring treasure: Optimizing your business metrics through tech tools
If your company isn’t using the technology tools at its disposal for measuring business metrics, it may be falling behind its better-informed competition. The growth of the IoT means the . . . CONTINUE READING
Caller data is a goldmine: Start panning now to beat the rush
Remember the days when you never knew who was on the other end of a phone call? Flash forward to the advantages available to today’s marketer. Now, sophisticated analytics can . . . CONTINUE READING
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